Technical Analyst 4-Support

Welcome to Oracle's Technical Analyst 4-Support position! We are seeking a highly skilled and motivated individual to join our dynamic team of technical experts. As a Technical Analyst 4-Support, you will play a crucial role in providing technical support and solutions to our clients. Your knowledge and expertise will be essential in ensuring customer satisfaction and success. We are looking for someone who is passionate about technology, has excellent problem-solving skills, and thrives in a fast-paced environment. If you are a self-starter with a strong technical background and a desire to continuously learn and grow, we want to hear from you!

1. Provide technical support to clients by troubleshooting and resolving complex technical issues.
2. Collaborate with cross-functional teams to identify and implement solutions for customer problems.
3. Ensure timely and effective communication with customers to keep them updated on the status of their technical issues.
4. Conduct thorough research and analysis to diagnose and resolve technical problems.
5. Document and maintain accurate records of customer interactions, technical solutions, and product issues.
6. Keep up-to-date with the latest industry trends and technologies to continuously improve technical knowledge and skills.
7. Act as a subject matter expert for specific product areas and provide guidance to other team members.
8. Proactively identify and escalate potential issues to prevent customer dissatisfaction.
9. Participate in training and knowledge sharing sessions to enhance team performance and capabilities.
10. Demonstrate excellent customer service skills and maintain a positive and professional attitude at all times.

According to JobzMall, the average salary range for a Technical Analyst 4-Support in Austin, TX, USA is $70,000-$100,000 per year. However, this may vary depending on the specific company, level of experience, and job responsibilities. Some companies may offer higher salaries or additional benefits such as bonuses, stock options, and insurance. It is important to research the specific company and their compensation packages to get a more accurate understanding of the salary range for this position.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.