Service Operations Engineer

Welcome to the exciting world of Oracle! We are seeking a highly skilled and motivated Service Operations Engineer to join our dynamic team. As a Service Operations Engineer, you will play a crucial role in ensuring the smooth operation and delivery of our services to our valued customers. We are looking for a self-driven individual who is passionate about technology and has a strong understanding of service management principles. If you are a problem solver with excellent communication skills and a desire to continuously improve processes, we want you on our team. Join us at Oracle and be a part of our innovative and collaborative work environment.

1. Ensure smooth operation and delivery of services to customers.
2. Monitor and maintain service levels to ensure customer satisfaction.
3. Troubleshoot and resolve technical issues that may arise.
4. Collaborate with cross-functional teams to improve service delivery processes.
5. Continuously analyze and improve service management processes.
6. Communicate with customers to understand their needs and address any concerns.
7. Create and maintain documentation for service operations procedures.
8. Monitor and report on service performance metrics.
9. Identify and proactively address potential service disruptions.
10. Participate in on-call rotations to provide 24/7 support to our customers.
11. Stay up-to-date with industry trends and developments to suggest improvements in service delivery.
12. Work closely with the sales team to identify opportunities for upselling and cross-selling services to customers.
13. Train and mentor junior service operations team members.
14. Adhere to company policies, procedures, and security standards.
15. Maintain a positive and professional attitude towards customers and team members.

According to JobzMall, the average salary range for a Service Operations Engineer in Kansas City, MO, USA is between $70,000 and $90,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.