Service Operations Engineer

Welcome to Oracle, where innovation and excellence are at the forefront of everything we do. We are currently seeking a highly skilled and motivated Service Operations Engineer to join our dynamic team. As a Service Operations Engineer, you will play a crucial role in ensuring the smooth and efficient functioning of our services for our valued clients. We are looking for someone with a strong technical background, exceptional problem-solving abilities, and a passion for delivering exceptional customer service. If you are driven, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you.

1. Monitor and maintain the performance and availability of our services for clients.
2. Troubleshoot and resolve any technical issues that may arise, ensuring minimal disruption to clients.
3. Proactively identify and address potential issues before they impact clients.
4. Collaborate with cross-functional teams to implement solutions and improvements to our services.
5. Ensure all service operations processes and procedures are followed and continuously improved upon.
6. Communicate effectively with clients to provide updates and resolutions to their inquiries and concerns.
7. Work with the sales team to onboard new clients and ensure successful service delivery.
8. Stay up-to-date with industry trends and advancements in technology to provide innovative solutions for clients.
9. Document and maintain accurate records of service operations activities and processes.
10. Provide exceptional customer service and support to clients, exceeding their expectations.

According to JobzMall, the average salary range for a Service Operations Engineer in Burlington, MA, USA is between $80,000 to $120,000 per year. This range can vary depending on factors such as experience, location, and company size. Some companies may offer additional benefits such as bonuses, stock options, and other perks.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.