Internal Customer Tech Support

Are you passionate about providing exceptional customer service and technical support? Do you thrive in a fast-paced and dynamic environment? Oracle is seeking a highly motivated and experienced individual to join our team as an Internal Customer Tech Support representative. In this role, you will be responsible for assisting our internal customers with their technical needs and providing top-notch support and solutions to ensure their satisfaction. As a member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of talented individuals. If you have a strong technical background, excellent communication skills, and a passion for customer service, we encourage you to apply for this exciting opportunity at Oracle.

1. Provide exceptional technical support to internal customers in a timely and professional manner.
2. Troubleshoot and resolve complex technical issues reported by internal customers.
3. Collaborate with cross-functional teams to identify and implement solutions for technical problems.
4. Maintain a thorough understanding of Oracle's products and services to effectively assist internal customers.
5. Document and track all customer interactions and resolutions in a timely and accurate manner.
6. Proactively communicate updates and progress on technical issues to internal customers.
7. Stay up-to-date with the latest technological advancements and updates in Oracle's products and services.
8. Continuously improve processes and procedures to enhance the overall customer experience.
9. Provide training and support to internal customers on Oracle's products and services.
10. Participate in team meetings and contribute ideas for improving customer support processes.
11. Adhere to all company policies and procedures while providing exceptional customer service.
12. Collaborate with team members to maintain a positive and supportive work environment.
13. Maintain a high level of professionalism and customer service while handling internal customer inquiries and issues.
14. Act as a liaison between internal customers and other teams within Oracle to ensure efficient and effective resolution of technical issues.
15. Continuously strive to meet and exceed customer satisfaction goals.

According to JobzMall, the average salary range for a Internal Customer Tech Support in Farmington, NM, USA is $31,000 to $42,000 per year. This may vary depending on factors such as experience, skills, and the specific company or industry.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.