Internal Customer Tech Support

Are you a tech-savvy individual with a passion for providing exceptional customer support? Look no further! Oracle is seeking an enthusiastic and skilled Internal Customer Tech Support representative to join our team. As a member of our internal support team, you will have the opportunity to work closely with Oracle employees to troubleshoot technical issues and provide excellent service. Your expertise and problem-solving skills will be integral in ensuring our internal customers have a seamless experience with our technology. If you thrive in a fast-paced environment and possess the necessary qualifications, we want to hear from you!

1. Provide exceptional customer support for internal Oracle employees.
2. Troubleshoot technical issues and provide timely and effective solutions.
3. Collaborate with team members to assess and address complex technical problems.
4. Communicate technical information in a clear and easy-to-understand manner to non-technical employees.
5. Document and track customer interactions and resolutions in a timely and accurate manner.
6. Maintain a high level of professionalism and customer service at all times.
7. Keep up-to-date with Oracle products and services to provide accurate and relevant support.
8. Identify and escalate critical or recurring issues to appropriate teams for resolution.
9. Proactively identify areas for improvement in processes and procedures to enhance the customer experience.
10. Adhere to company policies and procedures while handling customer interactions and sensitive information.
11. Maintain a positive and collaborative working relationship with other team members.
12. Participate in regular training and development opportunities to enhance technical skills and knowledge.
13. Establish and maintain a strong understanding of company products and services to effectively troubleshoot and resolve customer inquiries.
14. Continuously strive to meet and exceed customer satisfaction goals.
15. Adapt to changing technology and processes to provide efficient and effective support.

According to JobzMall, the average salary range for a Internal Customer Tech Support in Austin, TX, USA is between $40,000 and $60,000 per year. This can vary based on the individual's experience, education, and specific job responsibilities. Some companies may offer higher salaries or additional benefits such as bonuses or stock options.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.