Exadata, ExaCS, ExaCC - Principal Technical Support Engineer

At Oracle, we are seeking a highly skilled and motivated Principal Technical Support Engineer to join our team and provide expert support for our Exadata, ExaCS, and ExaCC products. As a key member of our Technical Support team, you will play a critical role in ensuring the success of our customers by resolving complex technical issues and delivering exceptional customer service. This is an exciting opportunity to work with cutting-edge technologies and make a significant impact in a fast-paced environment. To excel in this role, you should possess strong technical knowledge, excellent problem-solving skills, and a passion for delivering top-notch support to our customers. If you are ready to take on this challenge and be part of a dynamic team, we encourage you to apply for this position today.

1. Provide expert technical support for Oracle's Exadata, ExaCS, and ExaCC products to customers.
2. Resolve complex technical issues and troubleshoot problems in a timely and efficient manner.
3. Collaborate with customers, sales teams, and other cross-functional teams to ensure customer satisfaction and success.
4. Maintain a deep understanding of the products and stay updated on new features and updates.
5. Develop and maintain technical documentation, knowledge base articles, and other support resources.
6. Act as a mentor and provide guidance to other members of the technical support team.
7. Communicate effectively with customers, keeping them informed on the status of their technical issues and providing regular updates until resolution.
8. Proactively identify and escalate critical issues to appropriate teams for prompt resolution.
9. Continuously improve processes and procedures to enhance the overall customer support experience.
10. Participate in on-call rotations to provide after-hours support as needed.
11. Stay updated on industry trends and provide recommendations for product improvements and enhancements.
12. Collaborate with development teams to reproduce and troubleshoot reported issues.
13. Attend and participate in training sessions and workshops to continually enhance technical skills.
14. Adhere to company policies and procedures and maintain confidentiality of customer information.
15. Maintain a positive and professional attitude towards customers and colleagues at all times.

According to JobzMall, the average salary range for a Exadata, ExaCS, ExaCC - Principal Technical Support Engineer is between $120,000 to $150,000 per year. However, this can vary based on factors such as location, experience, and company size. Some companies may offer higher salaries or additional benefits for this role.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.