Welcome to Oracle, a global leader in technology solutions. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Analyst. As a Customer Service Analyst, you will play a crucial role in ensuring our customers receive exceptional support and service. Your exceptional communication skills and technical knowledge will be key in resolving customer inquiries and providing solutions. If you are passionate about delivering top-notch customer service and possess the necessary qualifications, we invite you to apply for this exciting opportunity.
- Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a timely manner.
- Utilize technical knowledge and expertise to troubleshoot and resolve customer concerns.
- Communicate effectively with customers through various channels such as phone, email, and chat.
- Maintain a positive and professional demeanor when interacting with customers, ensuring a positive customer experience.
- Document and track customer interactions and resolutions in our customer relationship management system.
- Collaborate with other departments to resolve complex customer issues and improve overall customer satisfaction.
- Stay up-to-date on product and service offerings to effectively answer customer questions and provide appropriate solutions.
- Identify and escalate potential product or service issues to the appropriate team members.
- Proactively follow up with customers to ensure their issues have been resolved to their satisfaction.
- Continuously seek ways to improve and streamline customer service processes and procedures.
Strong Communication Skills: A Customer Service Analyst At Oracle Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Resolve Their Queries Or Issues.
Technical Knowledge: Candidates For This Role Should Have A Strong Understanding Of Oracle Products And Services To Provide Technical Assistance To Customers.
Problem-Solving Abilities: A Customer Service Analyst Should Be Able To Identify And Analyze Complex Customer Issues And Provide Appropriate Solutions In A Timely Manner.
Customer Focus: This Role Requires A Candidate To Have A Customer-Centric Approach And The Ability To Empathize With Customers To Understand Their Needs And Provide Exceptional Service.
Multitasking And Time Management: As A Customer Service Analyst, The Candidate Should Be Able To Handle Multiple Customer Inquiries Simultaneously While Ensuring Timely And Accurate Resolution Of Each Issue. Strong Time Management Skills Are Essential To Meet Customer Service Targets And Deadlines.
Communication
Time Management
Interpersonal skills
Attention to detail
Conflict Resolution
Analytical Thinking
Active listening
Empathy
Problem-Solving
Multi-tasking
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Analyst in Nashville, TN, USA is $38,000 - $50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry. Some Customer Service Analyst positions may also offer additional benefits such as bonuses, commissions, and healthcare benefits.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started