Welcome to Oracle, a global leader in technology solutions! We are currently seeking a highly motivated and customer-centric individual to join our team as a Customer Service Analyst. In this role, you will play a vital role in ensuring our clients receive exceptional service and support for their technology needs. As a Customer Service Analyst, you will have the opportunity to work with a diverse group of customers and use your problem-solving skills to provide solutions and enhance their overall experience with Oracle products. If you are passionate about providing top-notch customer service and have a strong background in technology, we invite you to apply for this exciting opportunity!
- Provide exceptional customer service to clients by responding to inquiries, troubleshooting technical issues, and providing timely and effective solutions.
- Serve as the main point of contact for clients, building and maintaining strong relationships to ensure customer satisfaction.
- Utilize strong problem-solving skills to identify and resolve complex technical issues and escalate to appropriate teams when necessary.
- Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues.
- Maintain a thorough understanding of Oracle products and services to effectively assist clients and make product recommendations as needed.
- Document all customer interactions and solutions in a clear and concise manner.
- Continuously seek opportunities to improve customer experience and provide feedback to management.
- Stay up-to-date with industry trends and advancements in technology to better assist clients.
- Meet and exceed customer service goals and metrics set by the company.
- Demonstrate a high level of professionalism and empathy when communicating with clients.
- Identify and proactively address potential customer issues before they escalate.
- Provide training and support to clients on how to use Oracle products and services.
- Keep accurate records of customer interactions and communicate any recurring issues to the appropriate teams for resolution.
- Maintain a positive and can-do attitude in a fast-paced and dynamic work environment.
- Follow company policies and procedures to ensure consistency and quality of service provided to clients.
Excellent Communication Skills: A Customer Service Analyst At Oracle Should Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Strong Problem-Solving Abilities: The Role Of A Customer Service Analyst Involves Identifying And Resolving Complex Customer Issues. The Candidate Should Have Strong Analytical And Problem-Solving Skills To Provide Timely And Effective Solutions.
Technical Proficiency: Oracle Is A Leading Technology Company, And A Customer Service Analyst Should Have A Strong Understanding Of Their Products And Services To Assist Customers With Technical Queries And Troubleshooting.
Customer-Centric Approach: The Ideal Candidate Should Have A Customer-Focused Mindset And The Ability To Empathize With Customers. They Should Be Able To Handle Difficult Situations With Patience And Provide A Positive Customer Experience.
Multitasking And Time Management Skills: A Customer Service Analyst At Oracle Needs To Handle Multiple Customer Inquiries Simultaneously While Meeting Service Level Agreements. The Candidate Should Have Excellent Multitasking And Time Management Skills To Prioritize And Complete Tasks Efficiently.
Data Analysis
Communication
Time Management
Attention to detail
Conflict Resolution
Analytical Thinking
Customer Focus
Problem-Solving
Adaptability
Multi-tasking
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Customer Service Analyst in Nashville, TN, USA is between $40,000 and $60,000 per year. Factors such as education, experience, and specific job responsibilities may affect the exact salary within this range. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits.
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Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.
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