Customer Service Admin Support A3

Welcome to Oracle! As a global leader in cloud technology and enterprise software, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Admin Support A3. In this role, you will have the opportunity to provide exceptional support and assistance to our valued customers, ensuring their satisfaction with our products and services. We are looking for someone with strong communication and organizational skills, a proactive attitude, and a passion for delivering top-notch customer service. If you are a team player who thrives in a fast-paced environment and has a desire to grow within a dynamic company, we encourage you to apply for this exciting opportunity.

1. Provide excellent customer service to all Oracle customers, ensuring their satisfaction with our products and services.
2. Handle all incoming customer inquiries and requests in a timely and professional manner.
3. Maintain a positive and empathetic attitude towards customers at all times.
4. Effectively communicate technical information to customers in a clear and understandable manner.
5. Troubleshoot and resolve customer issues, escalating to appropriate teams when necessary.
6. Maintain accurate and detailed records of all customer interactions and transactions.
7. Collaborate with other team members and departments to ensure a seamless customer experience.
8. Continuously seek to improve and streamline customer service processes.
9. Identify and report any recurring customer issues or trends to management.
10. Stay up-to-date on product knowledge and industry updates to better assist customers.
11. Provide administrative support to other teams as needed.
12. Proactively reach out to customers to gather feedback and address any concerns.
13. Prioritize and manage multiple tasks and responsibilities effectively.
14. Adhere to company policies and procedures at all times.
15. Attend training and development sessions to enhance job knowledge and skills.

According to JobzMall, the average salary range for a Customer Service Admin Support A3 in Kansas City, MO, USA is between $36,000 and $45,000 per year. However, this may vary depending on the specific company, industry, and level of experience of the individual.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.