Client Success Manager

Welcome to Oracle, where we are committed to delivering cutting-edge technology solutions and exceptional customer experiences. We are currently seeking a highly motivated and customer-centric individual to join our team as a Client Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services. We are looking for a candidate who is passionate about driving customer success, has excellent communication and problem-solving skills, and is able to thrive in a fast-paced and dynamic environment. If you are someone who is dedicated to delivering top-notch customer service and has a strong understanding of technology and business, we invite you to apply for this exciting opportunity at Oracle.

1. Build and maintain strong and positive relationships with clients, acting as their main point of contact for all their needs and concerns.
2. Ensure the success and satisfaction of clients by understanding their business objectives and providing personalized solutions and recommendations.
3. Proactively identify and address any issues or challenges faced by clients, utilizing problem-solving skills and collaborating with internal teams to find timely and effective solutions.
4. Conduct regular check-ins and follow-ups with clients to gather feedback and provide updates on product enhancements and new features.
5. Act as a liaison between clients and internal teams, advocating for client needs and priorities while also keeping a pulse on industry trends and market changes.
6. Collaborate with sales teams to identify opportunities for upselling or cross-selling products and services to existing clients.
7. Stay up-to-date on Oracle's products, services, and industry developments to provide accurate and knowledgeable support to clients.
8. Meet and exceed client retention and satisfaction targets through proactive relationship management and exceptional customer service.
9. Maintain detailed records and documentation of client interactions and activities in a timely and accurate manner.
10. Contribute to the overall success of the Client Success team by sharing best practices, providing training and support to colleagues, and continuously seeking ways to improve processes and enhance customer experiences.

According to JobzMall, the average salary range for a Client Success Manager in Santa Clara, CA, USA is $76,000 - $114,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual. Other factors that may affect the salary range include the size and profitability of the company, as well as the responsibilities and scope of the role. Additionally, bonuses, benefits, and commission may also be included in the overall compensation package for a Client Success Manager in Santa Clara.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.