"Are you a driven individual with a passion for building strong client relationships and driving business growth? Look no further, as Oracle is seeking a Client Success Manager to join our dynamic team! As a Client Success Manager, you will play a crucial role in ensuring the success and satisfaction of our clients, and ultimately, the success of our organization. We are looking for a highly motivated and customer-focused individual with excellent communication and problem-solving skills. If you are ready to take on a challenging and rewarding role at one of the world's leading technology companies, read on to learn more about the qualifications and responsibilities for this exciting opportunity."
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company.
- Understand clients' needs and goals, and provide timely and effective solutions to meet those needs.
- Collaborate with internal teams to deliver excellent customer service and support to clients.
- Identify opportunities for business growth and upselling to existing clients.
- Monitor and analyze client usage and adoption of products or services, and provide insights to improve their experience.
- Act as a point of contact for clients, handling inquiries, concerns, and escalations in a professional and timely manner.
- Conduct regular check-ins and meetings with clients to assess their satisfaction and address any issues.
- Keep up-to-date with industry trends and best practices to proactively identify potential challenges or opportunities for clients.
- Prepare and present reports on client success metrics, such as retention rates, customer satisfaction, and revenue growth.
- Assist with onboarding new clients and provide training and support to ensure a smooth transition.
- Act as a brand ambassador and represent the company's values and mission in all client interactions.
- Continuously seek ways to improve processes and enhance the overall client experience.
Bachelor's Degree In Business, Marketing, Or A Related Field.
Minimum Of 3-5 Years Experience In A Client-Facing Role, Preferably In A Technology Company.
Excellent Communication And Interpersonal Skills, With The Ability To Build Strong Relationships With Clients.
Proven Track Record Of Managing And Growing Client Accounts, With A Focus On Driving Customer Satisfaction And Retention.
Strong Understanding Of Saas (Software As A Service) And Cloud-Based Technologies, With The Ability To Effectively Communicate Technical Concepts To Clients.
Communication Skills
Training
Data Analysis
Time Management
Product knowledge
Negotiation
Relationship Building
Sales Support
Strategic Thinking
Problem-Solving
Customer retention
Cross-Functional Collaboration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Success Manager in Kansas City, MO, USA is between $50,000 to $80,000 per year. This may vary depending on the specific company, level of experience, and other factors.
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Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.
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