Technical Support Specialist

Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy. Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues. Operating, managing, and administering production applications such as Content Suite while following documented policies and procedures. Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements. Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services. Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

According to JobzMall, the average salary range for a Technical Support Specialist in 11720 Amber Park Dr, Alpharetta, GA 30009, USA is between $40,000 and $70,000 per year. This range may vary depending on the individual's experience, qualifications, and the specific company they are employed by.

Actuate Corporation is a publicly traded reporting, analytics and customer communications software company based in San Mateo, California, part of the San Francisco Bay Area and Silicon Valley. The company is known for its creation of the open source Eclipse BIRT business data reporting project launched by the Eclipse Foundation in 2004. Actuate software helps businesses and OEMs worldwide serve their customers within the finance, government, manufacturing, telecommunications, and healthcare industries, among others. In addition to its headquarters in California, Actuate has offices across the U.S. and in Toronto, London, Paris, Frankfurt, Barcelona, Fribourg, Singapore, Tokyo and Sydney. In January 2015, OpenText™ acquired Actuate Corporation.