Customer Support Engineer

Utilizing exceptional written and verbal communication skills in English. Supporting customers via web, telephone and email, while demonstrating a high level of customer focus and empathy. Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone and ticket based activities, and schedule adherence. Show an understanding of the customer environment and product enabling resolution of complex technical issues and providing alternative support options which may not be related to OpenText products directly. Solving complex, technical problems in the customer’s environment involving OpenText products and providing alternative support options which may not be related to OpenText products directly. Acting as a key point of contact for customer follow up and incident management, while maintaining ticketing system with the definition of the problem, notes and updates logging work performed and resolution.

According to JobzMall, the average salary range for a Customer Support Engineer in 385 Interlocken Crescent, Broomfield, CO 80021, USA is $62,000 to $83,000 per year. This range may vary depending on the company and the experience and qualifications of the individual.

Actuate Corporation is a publicly traded reporting, analytics and customer communications software company based in San Mateo, California, part of the San Francisco Bay Area and Silicon Valley. The company is known for its creation of the open source Eclipse BIRT business data reporting project launched by the Eclipse Foundation in 2004. Actuate software helps businesses and OEMs worldwide serve their customers within the finance, government, manufacturing, telecommunications, and healthcare industries, among others. In addition to its headquarters in California, Actuate has offices across the U.S. and in Toronto, London, Paris, Frankfurt, Barcelona, Fribourg, Singapore, Tokyo and Sydney. In January 2015, OpenText™ acquired Actuate Corporation.