Assistant Front Office Manager

Ensure that Four Diamond standards and a consistent level of guest satisfaction are met. Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed). To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed. Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard. To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest. Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. Continued training done with all associates - conducting Moments of Service Audits on a monthly basis to 100% completion. Participate in guest engagement meetings and respond to alerts in Opera according to direction of Front Office department head and Director of Rooms.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Irvine, CA, USA is between $30,201 and $50,602. This range may vary depending on experience, education, certifications, and other factors.

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company operates 60 properties in the United States, Canada, and Mexico, totaling over 20,010 rooms and employing more than 23,000 people.