Specialist, Lead IT Support

Respond to telephone, email, and online requests for technical support. Provide high level of customer service and quick resolution times. Follow-up directly customers. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. Identify, research, and resolve technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Document, track, and monitor technical issues using applicable systems and tools. Utilize Service Desk software to keep track of help tickets, resolution and working times. May coordinate with other teams or departments to resolve user problems. Responsible for training new staff members on knowledge base, policy and procedures, and other standard operation procedures (SOPs).

According to JobzMall, the average salary range for a Specialist, Lead IT Support in 6600 N Military Trl, Boca Raton, FL 33487, USA is $40,000 to $70,000 per year. This range is based on salaries reported by real employees who work in this position in the area.

Office Depot, Inc. is an American office supply retailing company headquartered in Boca Raton, Florida, United States. The company employs about 38,000 associates with businesses in the United States. The company operates 1,400 retail stores, e-commerce sites and a business-to-business sales organization. The company's portfolio of brands includes Office Depot, OfficeMax, Grand & Toy, Ativa, TUL, Foray, Realspace, and DiVOGA.