NVIDIA

Technical Support Engineer, Linux/HPC Admin

NVIDIA
Santa Clara, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you an experienced Technical Support Engineer with a passion for Linux and High Performance Computing (HPC)? Do you thrive in a fast-paced, dynamic environment and love solving complex technical challenges? If so, NVIDIA has an exciting opportunity for you! We are seeking a highly skilled and knowledgeable individual to join our team as a Technical Support Engineer, Linux/HPC Admin. In this role, you will be responsible for providing technical support and administration for our Linux and HPC systems, ensuring optimal performance and reliability for our customers. If you have a strong background in Linux and HPC, excellent problem-solving abilities, and a customer-centric mindset, we want to hear from you. Join us at NVIDIA and be a part of the cutting-edge technology that is shaping the future.

  1. Provide technical support for Linux and HPC systems to customers.
  2. Troubleshoot and resolve complex technical issues related to Linux and HPC.
  3. Ensure optimal performance and reliability of Linux and HPC systems for customers.
  4. Administer and maintain Linux and HPC systems.
  5. Stay updated on the latest developments in Linux and HPC technologies.
  6. Collaborate with cross-functional teams to resolve customer issues and improve system performance.
  7. Document and communicate technical solutions to customers and internal teams.
  8. Participate in the development and testing of new Linux and HPC products.
  9. Conduct regular system audits and implement necessary upgrades and patches.
  10. Provide training and technical guidance to customers and internal teams.
  11. Maintain a customer-centric mindset and strive for high levels of customer satisfaction.
  12. Monitor system performance and proactively identify and resolve potential issues.
  13. Keep accurate records of customer interactions and technical solutions.
  14. Participate in on-call rotation to provide 24/7 technical support for critical issues.
  15. Adhere to company policies and procedures while maintaining confidentiality of customer information.
  16. Continuously improve processes and procedures to enhance the customer support experience.
Where is this job?
This job is located at Santa Clara, CA, USA
Job Qualifications

  • In-Depth Knowledge Of Linux Operating Systems And Experience In Linux System Administration, Including Installation, Configuration, And Troubleshooting.

  • Familiarity With High Performance Computing (Hpc) Environments And Experience In Managing And Optimizing Clusters, Parallel File Systems, And Job Schedulers.

  • Strong Understanding Of Computer Hardware Architecture, Networking, And Storage Systems, As Well As Experience In Troubleshooting Hardware And Software Issues.

  • Proficiency In Scripting Languages Such As Bash, Python, And Perl, As Well As Experience Using Automation Tools Like Ansible Or Puppet.

  • Excellent Communication And Customer Service Skills, With The Ability To Effectively Communicate Technical Information To Non-Technical Users And Provide Timely And Efficient Support.

Required Skills

  • Virtualization

  • Troubleshooting

  • Database Management

  • Scripting

  • Cloud Computing

  • Shell

  • Performance tuning

  • Network configuration

  • Cluster Management

  • System Administration

  • Hardware Maintenance

  • Linux Commands

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer, Linux/HPC Admin in Santa Clara, CA, USA is $110,000 to $150,000 per year. This range may vary depending on factors such as experience, qualifications, and the specific company or industry the engineer is working in. Salaries may also be affected by the demand for this type of role in the job market.

Additional Information
NVIDIA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 25th, 2024
Apply BeforeMay 22nd, 2025
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About NVIDIA

NVIDIA Corp. designs and manufactures computer graphics processors, chipsets, and related multimedia software. The company operates through two segments: Graphics Processing Unit and Tegra Processor. The Graphics Processing Unit segment includes sales of the company's GeForce discrete and chipset products that supports desktop and notebook PCs plus license fees from Intel and sales of memory products. The Tegra Processors segment provides processors that deliver superior visual and multimedia experience on tablets, smart phones and gaming devices while consuming minimal power.

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