NVIDIA

Senior Technical Support Engineer

NVIDIA
Tel Aviv-Yafo, Israel
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an experienced Senior Technical Support Engineer to join NVIDIA’s team. This position requires an individual with a strong customer service background, a passion for problem-solving, and a deep technical understanding of NVIDIA’s products. The ideal candidate is a collaborative team player with the ability to think critically and have a positive attitude. The Senior Technical Support Engineer is a vital part of our team, providing technical support to our customers, ensuring a high level of customer satisfaction, and contributing to the success of NVIDIA. If you are an experienced engineer with excellent problem-solving and customer service skills, this is the perfect opportunity for you.

Responsibilities:

  • Provide technical support to NVIDIA customers, both on-site and remote
  • Analyze customer issues and develop solutions to address technical problems
  • Collaborate with other engineers and departments to ensure successful resolution of customer inquiries
  • Respond to customer inquiries in a timely and professional manner
  • Maintain a high level of customer satisfaction
  • Identify areas for improvement in NVIDIA’s products and services
  • Document customer cases and resolutions
  • Stay up-to-date on industry trends and new technologies
  • Train and mentor junior engineers in technical support roles
Where is this job?
This job is located at Tel Aviv-Yafo, Israel
Job Qualifications

  • Ability To Work Independently And As Part Of A Team

  • Familiarity With Network Protocols And Technologies

  • Strong Technical Background In Computer Hardware And Software

  • Excellent Customer Service And Communication Skills

  • Ability To Troubleshoot And Diagnose Hardware And Software Problems

  • Experience With Linux And Windows Operating Systems

  • Knowledge Of Scripting And Automation Tools

  • Understanding Of Computer Architecture And Design Principles

Required Skills

  • Documentation

  • Process Improvement

  • Networking

  • Troubleshooting

  • Data Analysis

  • Technical Support

  • Problem Solving

  • Debugging

  • Scripting

  • customer service

  • Software Installation

  • System Administration

  • Hardware Maintenance

  • System Performance

  • Software Upgrades

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Technical Support Engineer in Tel Aviv-Yafo, Israel is between 9,000 ILS and 16,000 ILS per month.

Additional Information
NVIDIA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHebrew
Job PostedAugust 28th, 2023
Apply BeforeApril 11th, 2026
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About NVIDIA

NVIDIA Corp. designs and manufactures computer graphics processors, chipsets, and related multimedia software. The company operates through two segments: Graphics Processing Unit and Tegra Processor. The Graphics Processing Unit segment includes sales of the company's GeForce discrete and chipset products that supports desktop and notebook PCs plus license fees from Intel and sales of memory products. The Tegra Processors segment provides processors that deliver superior visual and multimedia experience on tablets, smart phones and gaming devices while consuming minimal power.

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