Senior Technical Support Engineer

Are you a passionate and knowledgeable Senior Technical Support Engineer with a knack for problem solving? NVIDIA is looking for a Senior Technical Support Engineer to join our team and help our customers get the most out of their NVIDIA products and services.In this role, you will be directly responsible for providing a wide range of technical support services to our customers, such as troubleshooting hardware and software issues, researching and resolving customer inquiries, and providing technical advice. You will also work with other teams to ensure timely resolution of customer issues.To excel in this role, you should have a thorough understanding of hardware and software systems, excellent communication skills, and the ability to work independently and in a team environment. We’re looking for someone who is highly organized, detail-oriented, and has the ability to think critically and solve complex problems.

Responsibilities:

1. Troubleshoot hardware and software issues for NVIDIA customers.
2. Research and resolve customer inquiries.
3. Provide technical advice to customers.
4. Work collaboratively with other teams to ensure timely resolution of customer issues.
5. Maintain up-to-date knowledge of NVIDIA products and services.
6. Remain organized and detail-oriented while completing tasks.
7. Utilize critical thinking and problem-solving skills to resolve complex customer issues.
8. Document customer interactions in customer relationship management (CRM) system.
9. Maintain a high level of customer service and satisfaction.
10. Communicate effectively with customers, both verbally and in writing.

According to JobzMall, the average salary range for a Senior Technical Support Engineer is between $53,000 and $80,000 per year. This range can vary greatly depending on the specific company, the size of the organization, the industry, and the number of years of experience the engineer has. Additionally, salaries can be higher or lower depending on the region and the cost of living in that area.

NVIDIA Corp. designs and manufactures computer graphics processors, chipsets, and related multimedia software. The company operates through two segments: Graphics Processing Unit and Tegra Processor. The Graphics Processing Unit segment includes sales of the company's GeForce discrete and chipset products that supports desktop and notebook PCs plus license fees from Intel and sales of memory products. The Tegra Processors segment provides processors that deliver superior visual and multimedia experience on tablets, smart phones and gaming devices while consuming minimal power.