Senior Hardware Customer Quality Engineer

Welcome to NVIDIA, a cutting-edge technology company known for its innovative hardware products. We are seeking a highly skilled Senior Hardware Customer Quality Engineer to join our dynamic team. In this role, you will play a critical role in ensuring the quality and reliability of our hardware products, while also providing exceptional customer support. We are looking for a dedicated and experienced individual who is passionate about delivering top-notch products and providing excellent service to our customers. Are you ready to take on this exciting challenge and be a part of our mission to revolutionize the world of technology? Join us today!

1. Develop and implement quality control processes and procedures for hardware products, ensuring they meet industry standards and customer expectations.
2. Conduct thorough testing and analysis of hardware components and systems to identify any potential defects or issues.
3. Collaborate with cross-functional teams, including design, engineering, and manufacturing, to identify and resolve quality issues.
4. Monitor and track product performance and customer feedback, proactively addressing any concerns to ensure customer satisfaction.
5. Serve as the main point of contact for customer quality inquiries and concerns, providing timely and effective resolution.
6. Communicate and report on quality metrics and trends to management and other stakeholders.
7. Lead and participate in customer audits and site visits to demonstrate NVIDIA's commitment to quality and service.
8. Stay updated on industry trends and advancements in hardware technology to continuously improve product quality.
9. Train and mentor junior quality engineers, providing guidance and support to ensure consistent quality standards are met.
10. Work closely with suppliers and vendors to ensure their products meet NVIDIA's quality standards.
11. Develop and maintain strong relationships with customers, providing exceptional service and addressing any concerns promptly.
12. Identify and implement process improvements to streamline quality processes and enhance customer satisfaction.
13. Adhere to all safety and compliance regulations while carrying out job responsibilities.

According to JobzMall, the average salary range for a Senior Hardware Customer Quality Engineer in Santa Clara, CA, USA is $130,000 - $160,000 per year. This range may vary depending on factors such as the specific company, experience level, and additional skills and qualifications.

NVIDIA Corp. designs and manufactures computer graphics processors, chipsets, and related multimedia software. The company operates through two segments: Graphics Processing Unit and Tegra Processor. The Graphics Processing Unit segment includes sales of the company's GeForce discrete and chipset products that supports desktop and notebook PCs plus license fees from Intel and sales of memory products. The Tegra Processors segment provides processors that deliver superior visual and multimedia experience on tablets, smart phones and gaming devices while consuming minimal power.