Manager, Customer Quality Engineering

Welcome to NVIDIA - a world-renowned technology company driven by innovation and a passion for pushing the boundaries of what's possible. As the Manager of Customer Quality Engineering, you will play a crucial role in ensuring the highest level of quality and customer satisfaction for our cutting-edge products. We are seeking a highly motivated and experienced leader who shares our commitment to excellence and has a proven track record in driving quality improvement initiatives. If you have a strong technical background, exceptional communication and leadership skills, and a customer-centric mindset, we want to hear from you!

1. Develop and implement strategies to ensure the highest level of quality for NVIDIA's products and services.
2. Lead and manage a team of customer quality engineers to ensure timely and effective resolution of customer issues.
3. Collaborate with cross-functional teams including product development, manufacturing, and customer support to identify and address quality issues.
4. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
5. Develop and maintain relationships with key customers to understand their quality requirements and expectations.
6. Conduct regular audits and quality checks to ensure compliance with industry standards and regulations.
7. Develop and maintain quality policies, procedures, and standards for the organization.
8. Communicate quality metrics and performance to senior management and drive continuous improvement initiatives.
9. Train and mentor team members on quality processes and procedures.
10. Stay updated on industry trends and advancements to continuously improve processes and standards.
11. Represent NVIDIA and its commitment to quality in customer meetings, events, and conferences.
12. Handle escalations from customers and provide timely and effective resolutions.
13. Collaborate with internal teams to develop and implement quality improvement programs.
14. Conduct regular performance evaluations and provide feedback to team members.
15. Foster a culture of quality and customer satisfaction within the organization.

According to JobzMall, the average salary range for a Manager, Customer Quality Engineering in Santa Clara, CA, USA is between $140,000 and $200,000 per year. This can vary depending on the specific company, experience level, and other factors.

NVIDIA Corp. designs and manufactures computer graphics processors, chipsets, and related multimedia software. The company operates through two segments: Graphics Processing Unit and Tegra Processor. The Graphics Processing Unit segment includes sales of the company's GeForce discrete and chipset products that supports desktop and notebook PCs plus license fees from Intel and sales of memory products. The Tegra Processors segment provides processors that deliver superior visual and multimedia experience on tablets, smart phones and gaming devices while consuming minimal power.