GenAI ITSM Tech Lead

Welcome to NVIDIA, a leading company in the field of artificial intelligence and technology. As the GenAI ITSM Tech Lead, you will play a crucial role in driving our IT Service Management strategy and implementation for our GenAI business unit. We are seeking a highly skilled and motivated individual with a passion for cutting-edge technology and a strong background in IT service management. In this role, you will have the opportunity to lead a team and collaborate with cross-functional teams to deliver exceptional IT services to support our GenAI products and services. If you are a driven individual with a strong technical background and experience in IT service management, we invite you to join our dynamic team and help shape the future of AI technology.

1. Develop and implement IT Service Management strategy for the GenAI business unit.
2. Lead and manage a team of IT professionals to ensure efficient and effective delivery of IT services.
3. Collaborate with cross-functional teams to understand business requirements and align IT services accordingly.
4. Identify and implement industry best practices for IT service management to enhance operational efficiency.
5. Monitor and evaluate the performance of IT services, identify areas for improvement, and implement necessary changes.
6. Ensure compliance with company policies and procedures, as well as industry regulations.
7. Stay updated on emerging technologies and trends in the IT service management space.
8. Serve as the primary point of contact for IT service management for the GenAI business unit.
9. Develop and maintain relationships with key stakeholders to understand their needs and provide timely and effective solutions.
10. Train and mentor team members to maintain a high level of technical expertise and knowledge in IT service management.
11. Participate in budget planning and resource allocation for IT service management initiatives.
12. Represent the GenAI business unit in company-wide IT service management meetings and discussions.
13. Continuously improve and optimize IT service management processes to meet the evolving needs of the GenAI business unit.
14. Ensure timely resolution of IT service management issues and escalations.
15. Foster a culture of innovation and continuous improvement within the IT service management team.

According to JobzMall, the average salary range for a GenAI ITSM Tech Lead in Santa Clara, CA, USA is between $125,000 and $150,000 per year. This can vary depending on the specific company, the candidate's experience and qualifications, and other factors.

NVIDIA Corp. designs and manufactures computer graphics processors, chipsets, and related multimedia software. The company operates through two segments: Graphics Processing Unit and Tegra Processor. The Graphics Processing Unit segment includes sales of the company's GeForce discrete and chipset products that supports desktop and notebook PCs plus license fees from Intel and sales of memory products. The Tegra Processors segment provides processors that deliver superior visual and multimedia experience on tablets, smart phones and gaming devices while consuming minimal power.