IT Support Specialist (Healthcare)

Welcome to Novo Nordisk, a global healthcare company dedicated to improving the lives of patients with chronic diseases. We are seeking a highly skilled IT Support Specialist to join our team and provide technical support to our healthcare professionals. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology systems and providing efficient solutions to any technical issues that may arise. If you have a passion for technology and a desire to make a difference in the healthcare industry, we encourage you to apply. We are looking for candidates with excellent technical skills, strong communication abilities, and a customer-oriented mindset. Join us at Novo Nordisk and be a part of our mission to make a positive impact on patient lives.

1. Provide technical support: The IT Support Specialist will be responsible for providing technical support to healthcare professionals within the company. This includes troubleshooting technical issues, resolving problems, and answering questions related to technology systems.
2. Ensure smooth operation of technology systems: It is the responsibility of the IT Support Specialist to ensure that all technology systems are functioning properly and efficiently. This may involve monitoring systems, conducting maintenance and upgrades, and identifying and addressing any potential issues.
3. Efficiently solve technical problems: The IT Support Specialist will be expected to quickly and efficiently find solutions to technical problems that arise. This may involve researching, testing, and implementing new solutions to improve system performance.
4. Maintain communication: Strong communication skills are essential in this role. The IT Support Specialist will be responsible for communicating with healthcare professionals to understand their technical needs and provide timely updates on the status of technical issues.
5. Prioritize customer satisfaction: The ultimate goal of the IT Support Specialist is to ensure customer satisfaction. This means providing high-quality technical support to healthcare professionals and addressing any concerns or issues they may have in a timely and professional manner.
6. Stay up-to-date with technology: The IT Support Specialist will be expected to stay current with the latest technology trends and updates in the healthcare industry. This may involve attending training sessions, workshops, and conferences, as well as conducting research and staying informed on industry developments.
7. Collaborate with team members: The IT Support Specialist will work closely with other team members and departments to identify and address technical issues. This may involve collaborating on projects, sharing knowledge and expertise, and providing support to colleagues.
8. Adhere to company policies and procedures: The IT Support Specialist will be expected to adhere to all company policies and procedures related to technology systems, data security, and confidentiality.
9. Provide training and support: The IT Support Specialist may be responsible for providing training and support to healthcare professionals on new technology systems or updates. This may involve creating training materials and conducting training sessions.

According to JobzMall, the average salary range for a IT Support Specialist (Healthcare) in Clayton, NC, USA is $45,000 to $75,000 per year. Salaries may vary depending on the specific job duties, experience level, and the employer. Some factors that can impact salary include the size of the healthcare organization, the level of responsibility, and the location. Generally, larger healthcare organizations and those in urban areas tend to offer higher salaries.

Novo Nordisk AS engages in the research, development, manufacture, and marketing of pharmaceutical products. It operates through the Diabetes and Obesity Care; and Biopharmaceuticals segments. The Diabetes and Obesity Care segment covers insulins, glucagon-like-peptide 1, other protein-related products, oral anti-diabetic drugs and obesity. The Biopharmaceuticals segment handles the research, development, manufacture, and distribution of products within the areas of haemophilia, growth hormone, hormone replacement, inflammation and other therapy areas.