IT Support Specialist (Healthcare)

Welcome to Novo Nordisk, a global healthcare company dedicated to improving the lives of millions of people living with chronic diseases. We are currently seeking a highly skilled and motivated IT Support Specialist to join our team and provide technical support to our healthcare professionals. In this role, you will have the opportunity to use your technical expertise and passion for healthcare to make a meaningful impact on patient care. We are looking for candidates who are dedicated, detail-oriented, and possess strong communication skills. If you are ready to be a part of an innovative and dynamic team, we invite you to apply for this exciting opportunity.

1. Provide technical support to healthcare professionals: This includes troubleshooting and resolving any technical issues they may encounter with our systems or devices.
2. Maintain and update IT systems: The IT Support Specialist will be responsible for ensuring that all IT systems are up-to-date, secure, and running smoothly.
3. Conduct training sessions: As a part of the IT Support team, you will be responsible for conducting training sessions for healthcare professionals to ensure they are familiar with our systems and able to use them effectively.
4. Monitor and respond to support requests: The IT Support Specialist will be responsible for monitoring and responding to support requests from healthcare professionals in a timely and efficient manner.
5. Collaborate with cross-functional teams: You will work closely with other teams within the organization, such as the IT department, to troubleshoot and resolve technical issues.
6. Document and report issues: It is important to document all technical issues and resolutions for future reference and to provide reports to management on the status of support requests.
7. Stay updated on industry developments: As a healthcare company, it is crucial to stay updated on industry developments and trends, especially in terms of technology. The IT Support Specialist will be responsible for staying informed and implementing any necessary changes or updates.
8. Provide exceptional customer service: We value our healthcare professionals and their patients, and it is important for the IT Support Specialist to provide exceptional customer service in all interactions.
9. Maintain confidentiality: Working in the healthcare industry requires strict adherence to confidentiality and privacy policies. The IT Support Specialist must maintain confidentiality at all times when handling sensitive information.
10. Continuously improve processes: As part of an innovative company, we are always looking for ways to improve our processes and systems. The IT Support Specialist will play a key role in identifying areas for improvement and implementing solutions.

According to JobzMall, the average salary range for a IT Support Specialist (Healthcare) in Copenhagen, Denmark is between DKK 360,000 to DKK 600,000 per year. This is equivalent to approximately $57,000 to $95,000 USD per year. However, this salary range can vary depending on factors such as experience, education, and the specific company or organization the individual works for.

Novo Nordisk AS engages in the research, development, manufacture, and marketing of pharmaceutical products. It operates through the Diabetes and Obesity Care; and Biopharmaceuticals segments. The Diabetes and Obesity Care segment covers insulins, glucagon-like-peptide 1, other protein-related products, oral anti-diabetic drugs and obesity. The Biopharmaceuticals segment handles the research, development, manufacture, and distribution of products within the areas of haemophilia, growth hormone, hormone replacement, inflammation and other therapy areas.