Access Team Lead

At Northwestern University, we are looking for an experienced Access Team Lead to join our team. The Access Team Lead will be responsible for managing the daily operations of the Access Services team, ensuring that library patrons have access to the resources they need. The ideal candidate must have strong organizational and interpersonal skills, be able to prioritize tasks effectively, and demonstrate a commitment to providing excellent customer service. If you have a passion for libraries, a strong work ethic, and the ability to lead a team, we would love to hear from you.

Responsibilities:

1. Manage the daily operations of the Access Services team, ensuring that library patrons have access to the resources they need.
2. Train, mentor, and support team members to ensure the efficient delivery of library services.
3. Oversee the circulation desk, respond to patron inquiries, and resolve any customer service issues that arise.
4. Monitor service levels and performance metrics to ensure that service standards are met and exceeded.
5. Develop and implement new policies and procedures to improve the library services.
6. Develop and maintain relationships with vendors and other partners to ensure the highest quality of service is provided.
7. Create and manage budgets, track expenses, and ensure that services are provided in a cost-effective manner.
8. Manage special projects and initiatives to ensure the successful completion of objectives.
9. Ensure compliance with relevant laws and regulations.
10. Perform any other duties as assigned.

According to JobzMall, the average salary range for a Access Team Lead in Chicago, IL, USA is $71,000 to $103,000. The salary range varies depending on the company, the experience of the team lead, and the specific job duties.

Northwestern University is a private research university based in Evanston, Illinois, with other campuses in Chicago and Doha, Qatar, and academic programs and facilities in Miami, Florida; Washington, DC; and San Francisco, California.