Patient Account Specialist

Are you passionate about providing exceptional customer service while also ensuring the accuracy and efficiency of financial transactions? Northwestern Medical Center is seeking a highly motivated and detail-oriented individual to join our team as a Patient Account Specialist. In this role, you will play a crucial role in managing patient accounts and ensuring timely and accurate billing and collections. We are looking for candidates with strong communication skills, a strong attention to detail, and a commitment to delivering high-quality care to our patients. If you are ready to make a positive impact on the healthcare industry and be part of a dynamic team, we encourage you to apply for this exciting opportunity.

1. Manage and maintain patient accounts, ensuring accuracy and completeness of financial transactions.
2. Provide exceptional customer service to patients, addressing any inquiries or concerns related to their accounts.
3. Review and process billing statements, ensuring timely and accurate submissions to insurance companies and patients.
4. Monitor and follow up on outstanding balances, working to resolve any payment discrepancies or issues.
5. Maintain confidentiality and adhere to all HIPAA regulations when handling sensitive patient information.
6. Collaborate with other departments, such as billing and coding, to ensure accurate and efficient financial processes.
7. Communicate effectively with patients, insurance companies, and other stakeholders to resolve any billing or payment issues.
8. Keep up-to-date with industry regulations and changes in insurance policies to ensure compliance and accuracy in billing and collections.
9. Participate in training and development opportunities to continuously improve skills and knowledge in patient account management.
10. Contribute to a positive and supportive team environment, participating in team meetings and sharing best practices to improve overall performance.

According to JobzMall, the average salary range for a Patient Account Specialist in St Albans City, VT, USA is $35,000 - $50,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or healthcare facility the specialist is employed by. Some may earn higher salaries if they have additional certifications or specialize in a particular area of patient accounts.

Northwestern Medical Center is community hospital, a vibrant, not-for-profit, primary care hospital. Northwestern has a staff of 700+ employees and 90 physicians care for approximately 1,900 inpatients; 400 newborns; 3,000 surgical patients; 28,000 Emergency Department Patients; and thousands of patients through our outpatient services.