User Applications Liaison

Colorado Springs, CO, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to Northrop Grumman! We are seeking a highly motivated and customer-focused individual to join our team as a User Applications Liaison. As a User Applications Liaison, you will serve as the primary point of contact for all user application related issues and inquiries. Your expertise in software applications and excellent communication skills will be crucial in ensuring our users have a seamless experience. If you are passionate about providing exceptional customer service and have the technical skills to support our diverse user base, we encourage you to apply.

Serve as the primary point of contact for all user application related issues and inquiries.
Provide exceptional customer service and support to our diverse user base.
Troubleshoot and resolve user application issues in a timely manner.
Communicate effectively with users to understand their needs and concerns.
Collaborate with the IT team to identify and implement solutions for user application issues.
Train and educate users on new software applications and updates.
Monitor and report on user application performance and usage.
Maintain accurate records of user inquiries and resolutions.
Stay updated on the latest software applications and industry trends.
Proactively identify areas for improvement in user application processes and procedures.
Act as a liaison between users and software vendors to address any technical issues.
Participate in user acceptance testing for new software applications.
Ensure all user application related policies and procedures are followed.
Keep confidential information secure and adhere to privacy regulations.
Continuously strive to improve the user experience for all applications.

Where is this job?

This job is located at Colorado Springs, CO, USA

Job Qualifications

Bachelor's Degree In Computer Science, Information Technology, Or Related Field.
Minimum Of 3 Years Experience In Technical Support Or Customer Service.
Strong Communication And Interpersonal Skills To Effectively Interact With Users And Technical Teams.
Knowledge Of Multiple Operating Systems And Application Software.
Experience With Troubleshooting And Resolving Technical Issues In A Timely Manner.

Required Skills

Documentation
Quality Assurance
Project Management
Troubleshooting
Data Analysis
Communication
Time Management
Technical Support
Problem Solving
customer service
Teamwork
Software Training

Soft Skills

Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a User Applications Liaison in Colorado Springs, CO, USA is $69,000 - $99,000 per year. However, this can vary depending on the specific job duties, experience level, and company size.

Additional Information

Northrop Grumman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 27th, 2024

Apply BeforeJuly 20th, 2025

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