Product Support Manager 2 (Training)

Melbourne, FL, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

As a Product Support Manager 2 (Training) at Northrop Grumman, you will play a crucial role in ensuring the success of our products by providing top-notch support and training to our customers. We are looking for an experienced and knowledgeable individual who is passionate about delivering exceptional customer service and has a strong background in training and product support. If you thrive in a fast-paced and dynamic environment and have excellent communication and leadership skills, we encourage you to apply for this exciting opportunity. Join our team and help us make a positive impact on our customers and the world.

Develop and implement training programs for new and existing products to ensure customers have a thorough understanding of their capabilities and how to use them effectively.
Collaborate with cross-functional teams to identify training needs and develop appropriate materials and resources.
Conduct training sessions for customers, both in-person and virtually, to effectively communicate product features and best practices.
Serve as the primary point of contact for customer inquiries and concerns related to product support and training, providing timely and effective resolution.
Monitor customer feedback and identify areas for improvement in product training and support processes.
Develop and maintain training materials, including user manuals, videos, and online resources, to support customer training needs.
Keep abreast of industry trends and customer needs to continually improve the training and support programs.
Provide leadership and guidance to a team of trainers and support staff, ensuring they have the necessary resources and skills to effectively assist customers.
Collaborate with product development teams to provide feedback and insights from customer interactions and training sessions to inform future product enhancements.
Continuously assess and improve the effectiveness of training programs by gathering and analyzing data on customer satisfaction and training outcomes.

Where is this job?

This job is located at Melbourne, FL, USA

Job Qualifications

Bachelor's Degree In A Relevant Field (E.g. Engineering, Computer Science, Business Administration)
Minimum Of 5 Years Of Experience In Product Support Or Training In A Related Industry
Strong Leadership Skills And Experience Managing A Team
Knowledge Of Industry-Standard Training Methods And Techniques
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Interact With Clients And Internal Stakeholders.

Required Skills

Quality Assurance
Project Management
Communication
Time Management
Coaching
Team Management
Product knowledge
customer service
Problem-Solving
Training Development
Technical Expertise
Training Delivery

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Product Support Manager 2 (Training) in Melbourne, FL, USA is $85,000 to $110,000 per year. This may vary depending on the specific company, years of experience, and additional skills and qualifications.

Additional Information

Northrop Grumman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMay 15th, 2025

Apply BeforeJune 14th, 2025

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