Workforce Planning Analyst

4600 150th Ave NE, Redmond, WA 98052, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Build sophisticated models of contact center agent headcount for multi channel (phone, chat, email, and ticket), multi-lingual, and multi-skilled teams. Work closely with forecasting and resource planning analysts to create long term staffing needs at first party and third party (partner) contact centers. Automate staffing data required for new tools, variance reporting and analysis by working collaboratively with BI and other planning analysts. Create models to plan and optimize co-employment staffing requirements of associates by working with staffing agencies, WFM specialists and internal Tech team. Present in weekly staffing meetings to inform Operations and Technology managers of the 21 week staffing plan, and adjust plan based on their needs. Participate in budget creation process twice a year and convert the forecasts into long term schedules to optimize staffing, cost, and training. Incorporate approved discretionary activities such as non-contact project work into headcount models.

Where is this job?

This job is located at 4600 150th Ave NE, Redmond, WA 98052, USA

Job Qualifications

Five or more years of experience in contact center workforce management concepts, practices, and metrics.
Experience working with staffing agencies
Familiarity with data querying and manipulation via SQL
Experience in building and analyzing models using various statistical tools for forecasting and staffing optimization

Required Skills

Sql
Microsoft Excel
Aspect
Time Management Skills
Forecasting models and scenario analysis
Calabrio

Soft Skills

Prioritizing skills
Multitasking Skills
Problem-Solving
Flexibility/Adaptability
Detail Oriented and Organized
Highly Motivated
Verbal and Written Communication
Driven for excellence

Compensation

According to JobzMall, the average salary range for a Workforce Planning Analyst in 4600 150th Ave NE, Redmond, WA 98052, USA is $85,000 - $105,000 per year. This range is based on salaries submitted to JobzMall by employers and employees.

Additional Information

Nintendo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedNovember 21st, 2022

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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