Customer Service Quality Assurance Coordinator

Redmond, WA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you passionate about gaming and providing exceptional customer service? Look no further! Join the Nintendo team as a Customer Service Quality Assurance Coordinator and make a direct impact on the satisfaction of our valued customers. In this role, you will be responsible for ensuring the highest level of quality in our customer service processes and procedures. As a vital member of our team, you will have the opportunity to work with a talented and dedicated group of individuals who share the same passion for providing an unforgettable gaming experience. If you have a keen eye for detail, excellent communication skills, and a strong understanding of customer service best practices, we want to hear from you!

Develop and maintain customer service quality assurance standards and procedures.
Monitor and evaluate customer service interactions to ensure compliance with established standards.
Identify areas for improvement in customer service processes and procedures and make recommendations for enhancements.
Collaborate with customer service team members to provide coaching and training on best practices for exceptional customer service.
Conduct regular audits of customer service interactions and provide feedback to team members.
Review and analyze customer feedback to identify patterns and improve overall customer satisfaction.
Communicate with cross-functional teams to ensure consistency in customer service processes and procedures.
Develop and implement quality assurance metrics to track performance and identify areas for improvement.
Collaborate with other departments, such as product development and marketing, to gather insights and suggestions for improving customer service.
Stay updated on industry trends and best practices for customer service and implement them into our processes.
Participate in the hiring and training of new customer service team members.
Serve as a point of contact for escalations and complex customer inquiries.
Maintain accurate records and documentation of quality assurance activities.
Continuously strive to improve the overall customer service experience and maintain a high level of customer satisfaction.

Where is this job?

This job is located at Redmond, WA, USA

Job Qualifications

Excellent Communication Skills: The Customer Service Quality Assurance Coordinator Must Possess Strong Written And Verbal Communication Skills To Effectively Communicate With Customers, Team Members, And Other Departments Within The Company.
Attention To Detail: This Role Requires A High Level Of Attention To Detail To Ensure That Customer Service Processes And Procedures Are Followed Accurately And Consistently.
Problem-Solving Skills: The Coordinator Should Have Strong Problem-Solving Skills To Identify And Resolve Issues That May Arise In The Customer Service Process.
Knowledge Of Nintendo Products And Services: A Deep Understanding Of Nintendo's Products And Services Is Essential For This Role To Ensure That Quality Standards Are Maintained And Customer Inquiries Are Handled Efficiently.
Experience In Customer Service And Quality Assurance: Candidates Should Have Prior Experience In Customer Service And Quality Assurance, Preferably In The Gaming Industry, To Understand The Unique Needs And Expectations Of Nintendo's Customers.

Required Skills

Quality Assurance
Communication Skills
Data Analysis
Time Management
Product knowledge
Multitasking
Attention to detail
Technical skills
Teamwork
customer satisfaction
Problem-Solving

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Quality Assurance Coordinator in Redmond, WA, USA is between $42,000 and $55,000 per year. This can vary depending on the specific company, experience level, and additional skills and responsibilities of the individual in the role.

Additional Information

Nintendo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 17th, 2025

Apply BeforeSeptember 18th, 2025

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