Assoc Service Desk Administrator

Redmond, WA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to the world of Nintendo! As an Assoc Service Desk Administrator, you'll have the opportunity to join our team and help provide technical support to our employees. We are looking for an enthusiastic and customer-oriented individual who is passionate about technology and gaming. If you're ready to be a part of a dynamic and innovative company, read on to learn more about the qualifications we're seeking in our ideal candidate.

Provide technical support: The primary responsibility of an Associate Service Desk Administrator is to provide technical support to employees of Nintendo. This includes troubleshooting and resolving technical issues related to hardware, software, and network systems.
Respond to service requests: The candidate will be required to respond to service requests from employees through various communication channels such as phone, email, and chat. They should be able to efficiently prioritize and address these requests in a timely manner.
Maintain knowledge base: The candidate will be responsible for regularly updating and maintaining the company's knowledge base, which includes documentation of common technical issues and their resolutions. This will help in providing quick and efficient support to employees.
Install and configure systems: The candidate will be responsible for installing and configuring hardware and software systems for employees. This includes setting up new devices, installing updates, and troubleshooting any issues that may arise.
Provide training and guidance: The candidate will be required to provide training and guidance to employees on how to use various hardware and software systems. This will ensure that employees are aware of the best practices and can effectively utilize the systems.
Collaborate with IT teams: The candidate will work closely with other IT teams to resolve complex technical issues and implement new technology solutions. They should be able to effectively communicate and collaborate with team members to ensure efficient service delivery.
Maintain records: The candidate will be responsible for maintaining accurate records of all service requests, resolutions, and other relevant information. This will help in tracking performance and identifying areas for improvement.
Stay updated with technology trends: The candidate should stay updated with the latest technology trends and advancements, especially in the gaming industry. This will help in providing better support and identifying opportunities for improvement.
Provide excellent customer service: The candidate should have a customer-oriented approach and strive to provide excellent customer service. They should be patient, empathetic, and have excellent communication skills to effectively assist employees with their technical needs.
Adhere to company policies

Where is this job?

This job is located at Redmond, WA, USA

Job Qualifications

Strong Technical Knowledge: An Associate Service Desk Administrator At Nintendo Should Possess A Thorough Understanding Of Computer Operating Systems, Software Applications, And Hardware Components. They Should Also Be Familiar With Troubleshooting Techniques And Be Able To Quickly Resolve Technical Issues.
Customer Service Skills: As The First Point Of Contact For Customers, An Associate Service Desk Administrator Should Have Excellent Communication Skills And Be Able To Provide Friendly And Efficient Customer Service. They Should Also Be Able To Handle Difficult Situations With Patience And Professionalism.
Teamwork And Collaboration: As Part Of A Larger Service Desk Team, An Associate Service Desk Administrator Should Be Able To Work Effectively In A Team Environment. They Should Be Able To Collaborate With Team Members To Resolve Complex Issues And Share Knowledge And Best Practices.
Time Management And Multitasking Abilities: An Associate Service Desk Administrator At Nintendo Should Possess Strong Time Management Skills And Be Able To Multitask Effectively. They Will Be Responsible For Handling Multiple Customer Inquiries And Technical Issues Simultaneously, And Should Be Able To Prioritize And Manage Their Workload Efficiently.
Problem-Solving And Analytical Skills: An Associate Service Desk Administrator Should Possess Strong Problem-Solving Skills And Be Able To Think Critically And Analytically. They Should Be Able To Identify The Root Cause Of Technical Issues And Develop Effective Solutions To Address Them. They Should Also Be Able To Adapt To New Technologies And Processes Quickly.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Technical Troubleshooting
Hardware Knowledge
Software Knowledge
Ticket

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assoc Service Desk Administrator in Redmond, WA, USA is $47,000 - $62,000 per year. This may vary depending on factors such as experience, education, and specific job duties.

Additional Information

Nintendo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 17th, 2025

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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