Customer Service Representative

We’re looking for a dynamic and detail-oriented Customer Service Representative to join our team at Nine West Group. The ideal candidate will be an excellent communicator, highly organized, and possess a strong customer service mindset. Your primary responsibilities will include managing customer inquiries, resolving customer issues, and promoting our products and services.To be successful in this role, you will need a minimum of 2 years of customer service experience, strong interpersonal skills, and a passion for providing outstanding customer service. You should also be knowledgeable about our products and services and be able to quickly learn new concepts. The ability to handle multiple tasks at once and stay calm under pressure is essential.We’re looking for a team member who is enthusiastic, motivated, and eager to learn and grow with our company. If you’re looking for an opportunity to use your customer service skills in a challenging and rewarding environment, then we want to hear from you!

Responsibilities:

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Maintain a positive and friendly attitude towards customers.
3. Provide customers with accurate information about products and services.
4. Process orders and payments in an efficient manner.
5. Identify and respond to customer needs in order to promote customer satisfaction.
6. Monitor customer feedback and provide feedback to management.
7. Resolve customer issues in a timely and efficient manner.
8. Ensure compliance with customer service policies and procedures.
9. Follow up with customers to ensure satisfaction.
10. Update customer information in the customer database.

According to JobzMall, the average salary range for a Customer Service Representative in Houston, TX, USA is between $27,200 and $44,000. This range is based on the salaries of Customer Service Representatives in the Houston area, and it may vary depending on the company, experience, and specific duties of the role.

Nine West (also 9 West) is an American fashion wholesale and retail company. Nine West was named for its founding location in the Solow Building at 9 West 57th Street in New York City. In 1983, Nine West opened its first specialty retail store in Stamford, Connecticut. In 1986, Nine West launched its first national ad campaign. Nine West first expanded internationally with the opening of a Hong Kong location in 1994. It has since become a brand located in over 800 global locations in 57 countries.