At Nike, we believe in creating a world where everyone is an athlete - and our floor managers play a crucial role in bringing this vision to life. As a Floor Manager, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring that our customers have an exceptional shopping experience. We are seeking a dynamic and enthusiastic individual with a passion for sports and a drive to lead and motivate a team. If you have a strong background in retail management and a customer-centric mindset, we would love to hear from you. Join us at Nike and be a part of a team that is revolutionizing the way people think about sports.
- Oversee the day-to-day operations of the retail store, including opening and closing procedures, cash handling, and inventory management.
- Ensure that all store policies and procedures are being followed by all team members.
- Create and maintain a positive and inclusive work environment for all team members.
- Train and develop team members on Nike products, brand values, and customer service standards.
- Monitor and analyze sales performance and take appropriate action to meet and exceed sales goals.
- Maintain visual merchandising standards and ensure the store is consistently organized and visually appealing.
- Foster a customer-centric mindset among team members and ensure that all customers have an exceptional shopping experience.
- Respond to customer inquiries, complaints, and feedback in a timely and professional manner.
- Collaborate with other managers and departments to ensure the store is meeting overall company objectives.
- Act as a brand ambassador for Nike, embodying the company's mission and values.
- Lead and motivate a team to achieve individual and store-wide goals.
- Conduct performance evaluations and provide ongoing coaching and feedback to team members.
- Handle scheduling and staffing needs to ensure adequate coverage and excellent customer service.
- Maintain a thorough understanding of Nike products, industry trends, and competitors.
- Ensure compliance with all safety and security protocols.
- Communicate regularly with upper management regarding store performance, challenges, and opportunities.
- Continuously seek out ways to improve store operations and customer experience.
- Stay up-to-date on company policies and procedures and ensure team members are also informed and compliant.
- Assist with special projects and tasks as assigned by upper management.
- Embrace and promote the Nike brand and culture both inside and outside of the store.
Extensive Retail Experience: A Successful Floor Manager At Nike Should Have At Least 3-5 Years Of Experience In A Retail Environment, Preferably With A Sports Or Athletic Brand. This Experience Should Include Working In A Fast-Paced, High-Volume Store And Managing A Team.
Leadership Skills: The Floor Manager Will Be Responsible For Overseeing A Team Of Sales Associates, So Strong Leadership Skills Are Essential. This Includes The Ability To Motivate And Inspire Team Members, Delegate Tasks Effectively, And Provide Constructive Feedback And Coaching.
Product Knowledge: As A Floor Manager At Nike, It Is Important To Have A Deep Understanding Of The Brand's Products, Including Their Features And Benefits, As Well As The Latest Trends And Technologies. This Knowledge Will Be Crucial In Helping Customers Make Informed Purchasing Decisions And Providing Exceptional Customer Service.
Excellent Communication Skills: A Floor Manager Must Be Able To Communicate Effectively With Both Customers And Team Members. This Includes Being Able To Provide Clear And Concise Instructions, Listen Actively, And Resolve Any Conflicts That May Arise.
Strong Organizational Skills: With A High Volume Of Foot Traffic And A Large Inventory Of Products, It Is Important For The Floor Manager To Have Strong Organizational Skills. This Includes Being Able To Manage Inventory Levels, Schedule And Delegate Tasks, And Ensure The Store Is Clean And Well-Maintained At All Times.
Inventory Management
Communication
Time Management
Product knowledge
Problem Solving
Budget management
customer service
Visual merchandising
Team Leadership
staff training
Sales Strategy
Communication
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Floor Manager in Philadelphia, PA, USA is $35,000 - $60,000 per year. Factors such as experience, company size, and industry can affect the specific salary for a Floor Manager in Philadelphia.
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Nike, Inc. is an American multinational corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services.
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