End User Analyst
We need an End User Analyst based at our Beaverton, OR campus to help oversee our Global Enterprise Service Desk vendor. Our Service Desk serves as the initial contact point for technical support at Nike. Ensuring the Service Desk has the tools and resources vital to support our customers quickly and efficiently is critical to Nike’s success. Act as liaison between business units, technology teams, and support teams regarding requirements, data analysis and testing. Advocate for the end users and the business to deliver world class technology experiences. This role will partner with various teams across the Nike Enterprise and may be asked to lead cross-functional support meetings that help foster collaboration across various teams in the environment.
3+ years of practical experience
Service Desk Support experience
Understanding of ITIL, Agile, and LEAN
Experience working at a large enterprise or retail environment
Data Analysis
Time Management
MS Excel
MS Word
ServiceNow
Technical writing skills
CRM Ticket Management
Process Improvement
Verbal communication
written communication
Self-Driven
Detail Oriented and Organized
According to JobzMall, the average salary range for a End User Analyst in 4585 Whittier Blvd, East Los Angeles, CA 90022, USA is between $42,053 and $59,644.
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Nike, Inc. is an American multinational corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services.
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