Consumer Operations Manager

At Nike, we believe that every day is an opportunity to bring inspiration and innovation to the world of sports. As a Consumer Operations Manager, you will play a crucial role in ensuring that our consumers have the best experience with our brand. We are looking for a dynamic and driven individual who is passionate about delivering exceptional customer service and has a strong understanding of the retail industry. If you are someone who thrives in a fast-paced environment and is constantly seeking ways to improve processes and elevate the customer experience, then we want you on our team. Join us and help us continue to revolutionize the way our consumers interact with our brand.

1. Develop and implement strategies to enhance the overall consumer experience with the brand.
2. Oversee and manage all consumer operations, including customer service, order processing, and inventory management.
3. Monitor and analyze consumer feedback and data to identify areas for improvement and implement solutions.
4. Collaborate with cross-functional teams to ensure seamless communication and execution of consumer-focused initiatives.
5. Develop and maintain standard operating procedures for consumer operations and ensure they are followed by all team members.
6. Train, mentor, and coach team members to deliver exceptional customer service and maintain a high level of professionalism.
7. Monitor and manage consumer inquiries and complaints, ensuring timely and satisfactory resolution.
8. Stay updated on industry trends and best practices to continuously improve consumer operations processes.
9. Analyze consumer data and trends to make data-driven decisions and recommendations for business improvements.
10. Work closely with retail partners to ensure seamless consumer experiences across all channels.
11. Collaborate with marketing and branding teams to ensure consistency in messaging and brand image.
12. Set and achieve performance goals for the consumer operations team.
13. Identify and implement cost-saving measures to improve operational efficiency.
14. Ensure compliance with company policies and procedures, as well as local and federal regulations.
15. Continuously evaluate and improve processes to enhance the overall consumer experience.

According to JobzMall, the average salary range for a Consumer Operations Manager in Beaverton, OR, USA is $77,000 - $105,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and location can also affect the salary range.

Nike, Inc. is an American multinational corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services.