New York University

User Support Analyst, Student Technology Centers

New York University
New York, NY, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

The Student Technology Centers (STC) at New York University is looking for an experienced and customer service-focused User Support Analyst to join our team. Our ideal candidate will be a problem-solver with a passion for technology, a strong customer service orientation, and excellent interpersonal and communication skills. The User Support Analyst will respond to the needs of students, faculty, and staff by providing technical support, troubleshooting, and guidance on a wide range of technologies and applications.The successful candidate must have a strong understanding of the latest software and technology as well as the ability to explain technical information to a non-technical audience. They must also have a minimum of two years of customer service experience, preferably in a higher education setting. Furthermore, the User Support Analyst must possess a Bachelor’s degree in a related field and have experience working with Windows, Mac OS, and Linux.If you have a passion for helping others, a commitment to customer service, and a strong technical background, we encourage you to apply today!

Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Excellent Communication Skills

  • Ability To Work Independently And Collaboratively

  • Strong Customer Service Orientation

  • Knowledge Of Windows And Mac Os And Their Associated Software Applications

  • Familiarity With Common Office Productivity Software

  • Experience Troubleshooting Hardware And Software Issues

  • Understanding Of Network Infrastructure And Protocols

  • Knowledge Of Nyu It Policies And Procedures

Required Skills

  • Documentation

  • Networking

  • Troubleshooting

  • Communication

  • Time Management

  • Technical Support

  • Problem Solving

  • Quality Control

  • ISSUE RESOLUTION

  • Patience

  • Client Relations

  • Software Installation

  • hardware installation

  • User Training

  • Help Desk Support

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a User Support Analyst, Student Technology Centers in New York, NY, USA is $32,000 to $51,000. The salary range may vary depending on the specific employer and location.

Additional Information
New York University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 2nd, 2023
Apply BeforeJune 21st, 2025
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About New York University

New York University is a private research university based in New York City. Founded in 1831, NYU's historical campus is in Greenwich Village, Lower Manhattan.

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