Technical Support Engineer - Productivity (Github)

Are you a tech-savvy problem solver with a passion for ensuring seamless productivity? Do you have a deep understanding of Github and a knack for troubleshooting technical issues? Netflix is seeking a Technical Support Engineer to join our team and provide top-notch support for our productivity tools, specifically Github. As a key member of our engineering team, you will have the opportunity to utilize your technical expertise and customer service skills to help drive the success of our product. Join us in our mission to entertain the world and bring joy to our customers' lives.

1. Provide technical support and assistance to users of Github within the company.
2. Troubleshoot and resolve technical issues related to Github in a timely and efficient manner.
3. Act as a subject matter expert for Github, staying up-to-date on new features and updates.
4. Collaborate with cross-functional teams, including engineering and product, to identify and resolve technical issues.
5. Develop and maintain comprehensive documentation for Github usage and troubleshooting.
6. Serve as a liaison between users and Github support team, escalating issues when necessary.
7. Identify and recommend improvements to enhance the overall user experience of Github.
8. Conduct regular training and onboarding sessions for new users to ensure proper usage and understanding of Github.
9. Stay up-to-date on industry trends and best practices for productivity tools and provide recommendations for implementation.
10. Continuously evaluate and improve the effectiveness of technical support processes and procedures.
11. Provide exceptional customer service and maintain a positive and professional attitude during all interactions with users.
12. Collaborate with the engineering team to report and prioritize technical issues and work towards solutions.
13. Act as an advocate for users, providing feedback and suggestions for product improvements based on user needs and experiences.
14. Adhere to company policies and procedures while maintaining the confidentiality of sensitive information.
15. Stay organized and manage a high volume of support requests, ensuring timely and accurate resolution.

According to JobzMall, the average salary range for a Technical Support Engineer - Productivity (Github) in Los Gatos, CA, USA is between $97,000 and $117,000 per year. This salary range can vary depending on factors such as experience, qualifications, and the specific company hiring for the position.

Netflix, Inc. operates as an Internet subscription service company, which provides subscription service streaming movies and TV episodes over the Internet and sending DVDs by mail. The company operates its business through the following segments: Domestic streaming, International streaming and Domestic DVD. Netflix obtains content from various studios and other content providers through fixed-fee licenses, revenue sharing agreements and direct purchases. It markets its service through various channels, including online advertising, broad-based media, such as television and radio, as well as various partnerships.