Technical Support Engineer - Data Platform
Welcome to the exciting world of Netflix, where we are revolutionizing the entertainment industry with our cutting-edge data platform. We are seeking a highly skilled Technical Support Engineer to join our dynamic team and help us ensure the smooth operation of our data platform. As a Technical Support Engineer at Netflix, you will play a crucial role in providing technical support and troubleshooting for our data platform, helping to maintain its high performance and availability. We are looking for individuals with a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service. If you are ready to be a part of a fast-paced and innovative company, then we want to hear from you!
- Provide technical support and troubleshooting for Netflix's data platform to ensure optimal performance and availability.
- Collaborate with cross-functional teams to resolve complex technical issues and identify opportunities for improvement.
- Proactively monitor the data platform to identify and address potential issues before they impact users.
- Respond to and resolve technical inquiries and requests from internal teams and external customers in a timely and efficient manner.
- Document and maintain a knowledge base of common issues and resolutions to improve support efficiency.
- Communicate technical information and updates to non-technical stakeholders in a clear and understandable manner.
- Continuously improve technical support processes and procedures to enhance the overall customer experience.
- Stay up-to-date on industry trends and advancements in data platform technology to provide innovative solutions and recommendations.
- Provide technical training and guidance to junior support team members.
- Participate in on-call rotations to provide 24/7 support for critical issues.
In-Depth Knowledge Of Data Platform Technologies: A Technical Support Engineer At Netflix Must Possess A Strong Understanding Of Data Platforms And The Technologies Used To Build And Maintain Them. This Includes Experience With Data Warehouses, Etl Processes, Streaming Platforms, And Big Data Frameworks Like Hadoop And Spark.
Proficient In Coding And Scripting Languages: The Ability To Code And Script Is Essential For A Technical Support Engineer At Netflix. Candidates Should Have Experience With Languages Like Python, Sql, And Java, As Well As The Ability To Write And Debug Complex Scripts For Troubleshooting Data Platform Issues.
Strong Analytical And Problem-Solving Skills: As A Technical Support Engineer, One Must Be Able To Quickly And Accurately Analyze Complex Data Platform Issues And Develop Effective Solutions. This Requires Strong Critical Thinking And Problem-Solving Skills, As Well As The Ability To Troubleshoot And Resolve Issues Under Pressure.
Excellent Communication And Customer Service Skills: A Technical Support Engineer At Netflix Must Be Able To Effectively Communicate With Both Technical And Non-Technical Stakeholders. This Includes Providing Clear And Concise Updates On Issue Resolution Progress And Maintaining A High Level Of Customer Service When Working With Internal Teams And External Partners.
Experience With Cloud-Based Technologies: Netflix Operates Primarily On Cloud-Based Platforms, So Candidates For This Role Should Have Experience Working With Cloud Services Like Aws, Azure, Or Gcp. Familiarity With Cloud-Based Data Platforms, Such As Amazon Redshift Or Google Bigquery, Is Also Highly Desirable.
Virtualization
Networking
Troubleshooting
Data Analysis
Database Management
Scripting
Automation
Cloud Computing
Disaster recovery
Performance tuning
Security Management
System Maintenance
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Engineer - Data Platform in Los Gatos, CA, USA is $75,000 - $120,000 per year. Salaries may vary depending on the specific company, level of experience, and skills of the individual.
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Netflix, Inc. operates as an Internet subscription service company, which provides subscription service streaming movies and TV episodes over the Internet and sending DVDs by mail. The company operates its business through the following segments: Domestic streaming, International streaming and Domestic DVD. Netflix obtains content from various studios and other content providers through fixed-fee licenses, revenue sharing agreements and direct purchases. It markets its service through various channels, including online advertising, broad-based media, such as television and radio, as well as various partnerships.
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