Product Manager, Customer Service

We’re looking for an experienced, detail-oriented Product Manager, Customer Service at Netflix who is passionate about delivering exceptional service. In this role, you’ll be responsible for developing, managing, and executing customer service strategies that align with our product roadmap and ensure our customers’ satisfaction. If you have a track record of delivering innovative customer service solutions and a passion for delivering exceptional customer experiences, we want to hear from you.To excel in this role, you should have a minimum of 5 years of experience in a product management role with a focus on customer service. You should also possess excellent communication and interpersonal skills, as well as the ability to think analytically and solve complex problems. A working knowledge of customer service software and CRM systems is also required. Additionally, you should have experience in developing and implementing customer service strategies and be able to work collaboratively with cross-functional teams. If you’re excited to join a fast-paced, innovative company and have the skills and desire to make a difference, we encourage you to apply.

Responsibilities:

1. Develop, manage, and execute customer service strategies that align with Netflix's product roadmap.
2. Ensure customer satisfaction by delivering exceptional customer experiences.
3. Analyze customer service data to identify trends and develop solutions to customer service issues.
4. Stay up-to-date on industry trends and customer service best practices.
5. Collaborate with cross-functional teams to develop and implement customer service strategies.
6. Maintain a working knowledge of customer service software and CRM systems.
7. Monitor customer feedback and provide timely responses.
8. Develop processes and procedures to ensure customer service goals are met.
9. Manage customer service initiatives and track performance metrics.
10. Assist with training customer service staff to ensure standards are met.

According to JobzMall, the average salary range for a Product Manager, Customer Service is $60,000 to $90,000 per year. This range can vary depending on the company, the location, and the specific duties and responsibilities of the role.

Netflix, Inc. operates as an Internet subscription service company, which provides subscription service streaming movies and TV episodes over the Internet and sending DVDs by mail. The company operates its business through the following segments: Domestic streaming, International streaming and Domestic DVD. Netflix obtains content from various studios and other content providers through fixed-fee licenses, revenue sharing agreements and direct purchases. It markets its service through various channels, including online advertising, broad-based media, such as television and radio, as well as various partnerships.