
Payment Fraud Operations Manager
Respond to real-time fraud attacks against the service using both internal and external tools, working on-call as required. Collaborate effectively cross-functionally throughout the organization (payments, product, customer service, finance, data science & analytics, and engineering) in the investigation and remediation of fraud patterns. Support core payments methods, such as cards, direct debit, wallets, and DCB, among others. Support proactive efforts to (a) measure and (b) mitigate fraud risk without negatively impacting core metrics and the broader customer experience. Interact with outside partners (e.g., fraud prevention providers, processors/acquires, card brands, issuers) to address issues while also aiming for medium to long-term solutions.
Familiar with merchant fraud prevention solutions, global payment systems, payment methods, and flows - 4+ years of experience
Able to take on complex situations as well as understand key metrics and how they impact the business
Strong SQL skills, highly analytical with an ability to make data-driven decisions and translate identified opportunities into actionable changes
Able to remain highly organized in a loosely structured, fast-paced environment
Time management competent
Strong SQL Skills
Data driven decision making
Excellent project management skills
Highly analytical
Driven and self-motivated
Prioritizing skills
Communication Skills
Problem-solving and resourcefulness
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a Payment Fraud Operations Manager in 5808 Sunset Blvd, Los Angeles, CA 90028, USA is between $83,000 and $129,000 per year.
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