Technical Support Engineer

Bengaluru, Karnataka, India

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to NetApp, a leading data management company that helps organizations around the world unleash the full potential of their data. We are currently seeking a highly skilled Technical Support Engineer to join our team and assist our customers in solving complex technical issues. As a Technical Support Engineer at NetApp, you will have the opportunity to work with cutting-edge technology and collaborate with a team of talented individuals to provide exceptional support to our clients. We are looking for someone who is passionate about technology, has strong problem-solving skills, and is dedicated to delivering outstanding customer service. If you have a strong technical background and thrive in a fast-paced environment, we would love to hear from you. Join us and help shape the future of data management.

Provide technical support to customers by troubleshooting and resolving complex technical issues related to NetApp data management solutions.
Collaborate with a team of technical experts to identify and resolve customer issues in a timely and efficient manner.
Utilize strong problem-solving skills to troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction.
Communicate effectively with customers via phone, email, and chat to understand their needs and provide solutions.
Stay up-to-date with the latest NetApp technologies and products to provide accurate and timely support to customers.
Document and track customer issues and resolutions in the internal database.
Provide proactive support by identifying potential issues and providing recommendations to prevent future problems.
Work closely with other departments, such as sales and product development, to provide feedback and suggestions for product improvement based on customer feedback.
Contribute to the development of support processes and procedures to improve overall customer experience.
Maintain a positive and professional demeanor while interacting with customers at all times.
Continuously develop technical skills and knowledge through training and self-study to enhance support capabilities.
Adhere to NetApp's quality standards and processes to ensure high-quality support is delivered to customers.
Provide exceptional customer service by building and maintaining strong relationships with clients.
Participate in on-call rotations to provide after-hours support to customers when needed.
Proactively identify and escalate critical customer issues to the appropriate teams for prompt resolution.

Where is this job?

This job is located at Bengaluru, Karnataka, India

Job Qualifications

Strong Technical Knowledge: A Technical Support Engineer At Netapp Must Possess A Deep Understanding Of Computer Hardware, Software, And Networking Systems. They Should Be Familiar With Common Operating Systems Such As Windows, Linux, And Macos, As Well As Virtualization Technologies Like Vmware.
Troubleshooting Skills: A Technical Support Engineer Should Have The Ability To Quickly And Accurately Diagnose Technical Issues And Provide Effective Solutions. They Must Be Proficient In Using Tools And Techniques For Troubleshooting Hardware, Software, And Network Problems.
Customer Service Orientation: Excellent Customer Service Skills Are Crucial For A Technical Support Engineer At Netapp. They Should Be Able To Communicate Clearly And Effectively With Customers, Understand Their Needs, And Provide Timely And Satisfactory Solutions To Their Technical Problems.
Teamwork And Collaboration: Netapp Values Teamwork And Collaboration, And A Technical Support Engineer Should Be Able To Work Well With Others In A Fast-Paced And Dynamic Environment. They Should Be Able To Collaborate With Different Teams And Departments Within The Organization To Resolve Complex Technical Issues.
Attention To Detail: A Technical Support Engineer Must Be Detail-Oriented And Have A Strong Focus On Accuracy. They Should Be Able To Document Technical Issues And Solutions Accurately, As Well As Maintain Detailed Records Of Customer Interactions And Resolutions. This Ensures That Issues Are Resolved Efficiently And Effectively, And Can Also Help With Identifying Patterns And Trends In Customer Needs And Concerns.

Required Skills

Virtualization
Troubleshooting
Data Analysis
server management
Problem Solving
customer service
Cloud Computing
Network configuration
Software Installation
Storage solutions
System Maintenance

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in Bengaluru, Karnataka, India is between ₹6,00,000 to ₹10,00,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry. Some top companies in Bengaluru, such as Wipro, Infosys, and IBM, may offer higher salaries to experienced Technical Support Engineers. On the other hand, smaller companies or startups may offer lower salaries to entry-level Technical Support Engineers. It is important to research and consider these factors when evaluating job opportunities in this field.

Additional Information

NetApp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedApril 16th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

See an issue with this job? Report it to us