Technical Support Engineer

Bengaluru, Karnataka, India

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a tech-savvy individual with a passion for problem-solving and customer service? We are seeking a highly skilled Technical Support Engineer to join our team at NetApp. In this role, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products. Our ideal candidate is a driven and detail-oriented individual with a strong technical background and excellent communication skills. If you thrive in a fast-paced environment and have a desire to continuously learn and grow, we want to hear from you!

Provide technical assistance and support to clients using NetApp products.
Troubleshoot and resolve customer issues in a timely and efficient manner.
Ensure customer satisfaction by addressing and resolving all technical concerns.
Communicate with clients to understand and assess their technical needs.
Collaborate with cross-functional teams to develop solutions and deliver exceptional customer service.
Stay updated on product knowledge and industry trends to effectively support customers.
Document and track customer interactions and resolutions.
Proactively identify potential issues and provide proactive solutions.
Train and educate customers on how to effectively use NetApp products.
Act as a liaison between customers and internal teams to escalate and resolve complex technical issues.
Continuously improve and optimize technical support processes.
Participate in product testing, quality assurance, and feedback processes.
Deliver presentations and demos to clients and stakeholders.
Provide technical guidance and mentorship to junior support engineers.
Stay organized and manage multiple customer cases simultaneously.
Adhere to company values and maintain a positive and professional attitude towards all customers and colleagues.

Where is this job?

This job is located at Bengaluru, Karnataka, India

Job Qualifications

Strong Technical Knowledge: A Technical Support Engineer At Netapp Should Possess A Deep Understanding Of Computer Hardware, Operating Systems, Networking, And Storage Technologies. They Should Be Able To Troubleshoot Complex Technical Issues And Provide Effective Solutions To Customers.
Excellent Communication Skills: Effective Communication With Customers Is Crucial For A Technical Support Engineer. They Should Be Able To Explain Technical Concepts In Simple Terms And Communicate Clearly And Professionally With Customers From Different Backgrounds.
Customer Service Orientation: Netapp Places A Strong Emphasis On Providing Exceptional Customer Service. A Technical Support Engineer Should Have A Customer-Centric Mindset And Be Able To Handle Customer Inquiries And Issues With Empathy And Patience.
Troubleshooting And Problem-Solving Abilities: As A Technical Support Engineer, One Must Possess Strong Analytical And Problem-Solving Skills. They Should Be Able To Identify The Root Cause Of Technical Issues And Provide Timely And Effective Solutions To Customers.
Teamwork And Collaboration: Netapp Values Teamwork And Collaboration, And A Technical Support Engineer Should Be Able To Work Effectively In A Team Environment. They Should Be Able To Collaborate With Other Team Members And Departments To Resolve Customer Issues And Contribute To The Overall Success Of The Company.

Required Skills

Virtualization
Troubleshooting
customer service
Network configuration
Software Installation
Data Recovery
Cloud Storage
System Maintenance
Hardware Repair
Backup And Recovery
Storage Migration

Soft Skills

Communication
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in Bengaluru, Karnataka, India is between Rs. 3-6 lakhs per year. This can vary depending on factors such as experience, company, and specific job responsibilities. Senior positions or those with more experience may earn higher salaries.

Additional Information

NetApp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedApril 17th, 2025

Apply BeforeMay 22nd, 2025

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