NetApp

Technical Support Engineer

NetApp
Bengaluru, Karnataka, India
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to NetApp, a leading provider of cloud data services, infrastructure, and storage solutions. We are seeking a skilled Technical Support Engineer to join our dynamic team and provide exceptional technical support to our customers. In this role, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented group of individuals to resolve technical issues and ensure customer satisfaction. We are looking for a driven and customer-focused individual with strong problem-solving skills and a passion for technology. If you are ready to take on a challenging and rewarding role, we encourage you to apply for this position and be a part of our innovative and fast-paced environment.

  1. Provide exceptional technical support to customers by troubleshooting and resolving complex technical issues related to NetApp's cloud data services, infrastructure, and storage solutions.
  2. Collaborate with cross-functional teams to resolve technical issues and ensure timely resolution for customers.
  3. Utilize cutting-edge technologies and tools to diagnose and resolve technical problems.
  4. Maintain a thorough understanding of NetApp's products and services, as well as industry trends and developments.
  5. Document all customer interactions and resolutions in a timely and accurate manner.
  6. Proactively identify and suggest improvements to processes, products, and services to enhance customer experience.
  7. Communicate technical information and updates to customers in a clear and concise manner.
  8. Participate in on-call rotation to provide after-hours support for critical issues.
  9. Continuously learn and stay updated on new technologies and products to provide effective support.
  10. Collaborate with sales teams to identify opportunities for upselling and cross-selling of NetApp's products and services.
  11. Ensure customer satisfaction by following up with customers to ensure resolution of technical issues.
  12. Adhere to established service level agreements (SLAs) and escalate issues to higher-level support teams when necessary.
  13. Mentor and train junior technical support engineers to enhance their skills and knowledge.
Where is this job?
This job is located at Bengaluru, Karnataka, India
Job Qualifications

  • Knowledge Of Netapp Products And Solutions: A Technical Support Engineer At Netapp Must Have A Thorough Understanding Of The Company's Products And Solutions, Including Data Storage And Management Systems, Cloud-Based Solutions, And Data Protection Tools.

  • Strong Troubleshooting Skills: As A Technical Support Engineer, The Ability To Troubleshoot And Resolve Complex Technical Issues Is Essential. This Includes Analyzing System Logs, Diagnosing Hardware And Software Problems, And Providing Timely And Effective Solutions.

  • Excellent Communication Skills: Effective Communication Is Vital In A Technical Support Role, As Engineers Must Be Able To Clearly Explain Technical Concepts And Solutions To Customers And Colleagues. This Includes Both Written And Verbal Communication Skills.

  • Customer Service Oriented: Netapp Places A Strong Emphasis On Providing Exceptional Customer Service, And A Technical Support Engineer Must Have A Customer-Centric Mindset. This Includes Being Patient, Empathetic, And Proactive In Addressing Customer Needs.

  • Experience With Technical Support Tools: Netapp Utilizes Various Tools And Platforms For Technical Support, And A Qualified Engineer Should Have Experience With These Tools. This May Include Ticketing Systems, Remote Desktop Software, And Knowledge Base Resources. Additionally, Familiarity With Industry-Standard Tools And Technologies Is Also Beneficial.

Required Skills

  • Virtualization

  • Troubleshooting

  • customer service

  • Cloud Computing

  • Performance optimization

  • Network configuration

  • Storage management

  • Software Installation

  • Hardware Maintenance

  • System Diagnostics

  • Backup And Recovery

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in Bengaluru, Karnataka, India is between INR 3,00,000 to 10,00,000 per year. This range can vary depending on factors such as experience, skills, and the specific industry or company the engineer is working for. Additionally, technical support engineers may also receive bonuses or other benefits as part of their compensation package.

Additional Information
NetApp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedApril 16th, 2025
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About NetApp

NetApp, Inc. is an American hybrid cloud data services and data management company headquartered in Sunnyvale, California.

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