Support Account Manager

Research Triangle Park, Durham, NC, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a highly organized and customer-focused individual looking for a challenging and rewarding career opportunity? NetApp is currently seeking a Support Account Manager to join our dynamic team. In this role, you will be responsible for managing relationships with our customers and providing exceptional support and guidance to ensure their success. We are looking for someone who is passionate about delivering top-notch customer service and has a strong technical background. If you are a driven and motivated individual with excellent communication and problem-solving skills, then we want to hear from you!

Develop and maintain strong relationships with assigned customers to understand their business needs and provide personalized support and guidance.
Act as the main point of contact for customers, addressing any questions or concerns they may have and ensuring timely and effective resolution.
Collaborate with cross-functional teams to identify and address customer challenges, ensuring the delivery of high-quality solutions.
Proactively identify potential issues and risks for customers and work towards implementing preventive measures.
Provide technical expertise and guidance to customers, troubleshooting issues and providing solutions to maximize their use and satisfaction with NetApp products.
Understand and stay updated on NetApp products and services to effectively communicate their value and benefits to customers.
Keep accurate records of customer interactions and regularly update customer account information.
Meet or exceed customer satisfaction goals and metrics, continuously seeking ways to improve the customer experience.
Participate in regular team meetings and training to stay updated on industry trends and developments.
Contribute to the development and improvement of customer support processes and procedures.

Where is this job?

This job is located at Research Triangle Park, Durham, NC, USA

Job Qualifications

Strong Technical Knowledge: A Support Account Manager At Netapp Should Possess A Deep Understanding Of The Company's Products And Services, As Well As The Technical Skills To Troubleshoot And Resolve Customer Issues.
Excellent Communication Skills: Effective Communication Is Crucial In This Role, As A Support Account Manager Will Be Responsible For Interacting With Customers, Internal Teams, And External Partners. This Includes Both Written And Verbal Communication Skills.
Customer Service Experience: Netapp Values Providing Excellent Customer Service To Its Clients, And A Support Account Manager Should Have Previous Experience In A Customer-Facing Role. This Includes The Ability To Handle Difficult Situations, Defuse Conflicts, And Maintain A Positive Attitude.
Project Management Skills: Support Account Managers Are Responsible For Managing Multiple Client Accounts Simultaneously, So Strong Project Management Skills Are Essential. This Includes The Ability To Prioritize Tasks, Meet Deadlines, And Ensure Customer Satisfaction.
Team Player: Netapp Values Collaboration And Teamwork, So A Support Account Manager Should Be A Team Player Who Can Work Well With Others. This Includes The Ability To Build Relationships And Work Effectively With Cross-Functional Teams To Resolve Customer Issues.

Required Skills

Strategic Planning
Account Management
Communication
Time Management
Product knowledge
Negotiation
Sales Support
Problem-Solving
Cross-Functional Collaboration
Technical Knowledge
Customer Relationship

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Account Manager in Research Triangle Park, Durham, NC, USA is between $60,000 and $90,000 per year. This may vary depending on factors such as experience, education, and the specific company and industry in which the individual is employed. Some companies may offer additional benefits such as bonuses and commission.

Additional Information

NetApp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 3rd, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us