Renewal Specialist

Are you passionate about providing excellent customer service and building strong relationships with clients? Are you a proactive and driven individual who thrives in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Renewal Specialist at NetApp. As a Renewal Specialist, you will be responsible for managing the contract renewal process, ensuring timely and accurate renewals, and identifying upsell and cross-sell opportunities. We are looking for a highly organized and detail-oriented individual with exceptional communication and negotiation skills. If you are a team player with a strong customer focus and a desire to grow your career in the tech industry, we would love to hear from you.

1. Manage the contract renewal process for assigned clients, ensuring all renewals are completed in a timely and accurate manner.
2. Build and maintain strong relationships with clients, acting as the main point of contact for all renewal-related inquiries and concerns.
3. Proactively identify upsell and cross-sell opportunities to maximize revenue and retention.
4. Collaborate with sales and account management teams to develop renewal strategies and achieve renewal targets.
5. Conduct contract negotiations with clients to secure timely and favorable renewals.
6. Monitor and track renewal metrics and provide regular reports to management.
7. Act as a liaison between clients and internal departments to resolve any issues or concerns related to the renewal process.
8. Stay up-to-date on industry trends and competitors to identify potential risks and opportunities.
9. Provide exceptional customer service and support, ensuring a positive experience for clients throughout the renewal process.
10. Collaborate with product and marketing teams to develop and improve renewal processes, tools, and materials.
11. Maintain accurate and up-to-date records of all customer interactions and renewals in the company's CRM system.
12. Continuously strive to improve renewal rates and customer retention by implementing best practices and process improvements.
13. Act as a brand ambassador, representing the company's values and promoting a positive image to clients.
14. Support and mentor junior team members, providing guidance and training as needed.
15. Attend training and development programs to enhance knowledge and skills related to the role.

According to JobzMall, the average salary range for a Renewal Specialist in Cork, Ireland is €26,000 to €40,000 per year. This can vary depending on the specific company, level of experience, and individual skills and qualifications. Some companies may also offer additional benefits such as bonuses or commission.

NetApp, Inc. is an American hybrid cloud data services and data management company headquartered in Sunnyvale, California.