Support Associate, Part Time

Welcome to Neiman Marcus Group, where luxury and exceptional customer service intersect. We are currently seeking a part-time Support Associate to join our team and provide top-notch support to our esteemed customers. As a Support Associate, you will play a crucial role in ensuring the smooth operations of our store and providing exceptional service to our clients. We are looking for a highly motivated and customer-oriented individual with a passion for fashion and luxury retail. If you have a keen eye for detail and possess excellent communication skills, we would love to have you on our team.

1. Greet and welcome customers as they enter the store, creating a warm and inviting atmosphere.
2. Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
3. Assist customers with product inquiries, locating items, and completing purchases.
4. Maintain a thorough knowledge of the store's products, services, and policies in order to provide accurate information to customers.
5. Keep the store organized and visually appealing by restocking merchandise, arranging displays, and maintaining cleanliness.
6. Process transactions accurately and efficiently using the store’s POS system.
7. Collaborate with other team members to ensure a seamless and positive customer experience.
8. Handle customer complaints and returns with patience and professionalism.
9. Communicate with management regarding any issues or concerns that may arise with customers or operations.
10. Consistently adhere to all Neiman Marcus Group and store policies and procedures.
11. Participate in store meetings and trainings to stay up-to-date on product knowledge and customer service techniques.
12. Assist with inventory management by monitoring stock levels and reporting any discrepancies to management.
13. Contribute to a positive and productive team dynamic by supporting and assisting colleagues as needed.
14. Uphold the luxury and customer service standards of Neiman Marcus Group at all times.
15. Continuously strive to meet and exceed sales goals and customer satisfaction metrics.

According to JobzMall, the average salary range for a Support Associate, Part Time in Charlotte, NC, USA is $31,000-$37,000 per year. This may vary depending on the specific job responsibilities, experience, and qualifications of the individual. Some employers may also offer additional benefits such as healthcare, retirement plans, and paid time off.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.