Support Associate, Full Time

Welcome to Neiman Marcus Group, where luxury meets exceptional customer service. As a Support Associate, you will play a crucial role in creating a seamless shopping experience for our valued customers. We are seeking a highly motivated individual with a passion for providing exceptional support to our team and clients alike. If you have a strong attention to detail, excellent communication skills, and a positive attitude, we invite you to join our team.

1. Greet and welcome customers in a friendly and professional manner.
2. Assist customers with inquiries, product location, and purchases.
3. Maintain a thorough knowledge of store products, services, and promotions to provide accurate and helpful information to customers.
4. Process customer transactions accurately and efficiently.
5. Collaborate with team members to ensure a well-organized and visually appealing store environment.
6. Proactively identify and address customer needs, ensuring a positive shopping experience.
7. Maintain a clean and organized work area to uphold the overall appearance of the store.
8. Follow company policies and procedures to ensure a safe and secure shopping environment.
9. Communicate effectively with team members and managers to address any customer service issues.
10. Continuously strive to improve customer service skills and knowledge of products and services offered.
11. Assist in receiving and processing new merchandise, ensuring accuracy and efficiency.
12. Record and report any customer feedback or concerns to the appropriate management team.
13. Contribute to the overall success of the store by meeting sales goals and providing exceptional customer service.
14. Attend training and development sessions to further improve job skills and knowledge.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Support Associate, Full Time in Charlotte, NC, USA is $28,000 - $35,000 per year. However, this can vary depending on the specific company, industry, experience level, and other factors. It is always best to research the specific company and job listing for a more accurate salary estimate.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.