Senior Analyst, Loyalty Reporting

Welcome to Neiman Marcus Group, where luxury meets exceptional customer service. We are currently seeking a highly analytical and experienced Senior Analyst to join our dynamic team in the Loyalty Reporting department. As a key member of our team, you will be responsible for providing valuable insights and data-driven recommendations to enhance our loyalty program and drive customer retention. We are looking for a talented individual who is passionate about data and has a strong understanding of loyalty programs. If you are a strategic thinker with a keen eye for detail and a knack for problem-solving, we invite you to apply for this exciting opportunity.

1. Conduct in-depth analysis of loyalty program data to identify trends, patterns, and opportunities for improving customer retention and loyalty.
2. Collaborate with cross-functional teams to gather and compile data from various sources, ensuring accuracy and completeness.
3. Develop and maintain dashboards and reports to track and measure the performance of the loyalty program, providing regular updates to key stakeholders.
4. Utilize data visualization tools to present complex data in a clear and concise manner, making it easily understandable for non-technical stakeholders.
5. Identify key customer segments and provide targeted recommendations for loyalty program initiatives to drive engagement and retention.
6. Analyze and monitor the effectiveness of loyalty program promotions and campaigns, making data-driven recommendations for optimization.
7. Stay up-to-date with industry trends and best practices in loyalty programs, and proactively suggest new ideas and strategies to improve the program.
8. Collaborate with marketing and customer experience teams to ensure consistency and alignment of loyalty program strategies with overall business objectives.
9. Conduct ad-hoc analyses and deep dives into specific loyalty program performance metrics, providing valuable insights and recommendations to inform decision-making.
10. Communicate findings and recommendations to senior management and other key stakeholders through presentations, reports, and other mediums.
11. Develop and maintain strong relationships with external vendors and partners to leverage their expertise and data for loyalty program analysis and optimization.
12. Mentor and train junior analysts in the team, providing guidance and support in developing their analytical and technical skills.

According to JobzMall, the average salary range for a Senior Analyst, Loyalty Reporting in Dallas, TX, USA is typically between $80,000 to $120,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.