Sales Support Associate
Welcome to Neiman Marcus Group, a luxury retail company dedicated to providing exceptional customer service and a unique shopping experience. We are currently seeking a Sales Support Associate to join our team and play a crucial role in supporting our sales team and ensuring the success of our business. If you have a passion for fashion, excellent communication skills, and a strong attention to detail, we invite you to apply and become a part of our prestigious brand. As a Sales Support Associate, you will have the opportunity to work in a fast-paced and dynamic environment, while contributing to the growth and success of Neiman Marcus Group.
- Provide exceptional customer service to all Neiman Marcus Group customers, both in person and over the phone.
- Assist the sales team in meeting and exceeding sales goals by providing support in all aspects of the sales process.
- Greet and engage customers as they enter the store, ensuring a positive and welcoming atmosphere.
- Maintain a thorough knowledge of all products and services offered by Neiman Marcus Group in order to effectively assist customers and make recommendations.
- Process sales transactions accurately and efficiently, including handling cash, credit, and gift card transactions.
- Assist with merchandise presentation and organization on the sales floor, ensuring all products are displayed in an appealing and visually appealing manner.
- Monitor and replenish inventory levels, notifying management of any low or out-of-stock items.
- Collaborate with the sales team to ensure all customer inquiries and requests are addressed in a timely and satisfactory manner.
- Conduct follow-up calls and emails to customers to ensure their satisfaction and encourage repeat business.
- Maintain a clean and organized work environment, including the sales floor and backroom areas.
- Adhere to all company policies and procedures, including those related to safety and security.
- Continuously strive to improve customer service and sales skills through training and development opportunities.
- Assist with other duties as needed, including supporting other departments during busy periods or special events.
- Uphold the Neiman Marcus brand and image by adhering to dress code and professional behavior standards.
- Contribute to the overall success and growth of Neiman Marcus Group by providing valuable support to the sales team and promoting a positive and welcoming shopping experience for customers.
Strong Communication Skills: The Ability To Effectively Communicate With Customers, Colleagues, And Management Is Crucial For A Sales Support Associate At Neiman Marcus Group. This Includes Verbal And Written Communication, As Well As Active Listening Skills.
Customer Service Experience: A Successful Sales Support Associate Should Have Previous Experience In A Customer Service Role. This Includes The Ability To Handle Difficult Customers, Provide Exceptional Service, And Resolve Issues In A Timely And Professional Manner.
Knowledge Of Luxury Brands: Neiman Marcus Group Is A High-End Retailer, And As Such, Applicants Should Have A Strong Knowledge Of Luxury Brands And Products. This Includes An Understanding Of Current Trends, Product Features, And The Ability To Make Knowledgeable Recommendations To Customers.
Organizational Skills: A Sales Support Associate At Neiman Marcus Group Must Be Highly Organized And Able To Handle Multiple Tasks At Once. This Includes Managing Inventory, Processing Returns And Exchanges, And Assisting With Visual Merchandising.
Team Player Attitude: Neiman Marcus Group Values Collaboration And Teamwork, So A Sales Support Associate Should Have A Positive Attitude And Be Able To Work Well With Others. This Includes Being Flexible, Reliable, And Willing To Help Out Wherever Needed.
Communication Skills
Data Entry
Inventory Management
Time Management
Product knowledge
Multitasking
Problem Solving
customer service
Sales Support
Teamwork
retail operations
Organ
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sales Support Associate in Pittsburgh, PA, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry the individual is working in.
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At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.
Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.
Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.
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