Sales Support Associate

Welcome to Neiman Marcus Group, where luxury meets exceptional customer service. We are seeking a Sales Support Associate to join our team and provide valuable support to our sales team. As a Sales Support Associate, you will play a crucial role in ensuring our customers have a seamless shopping experience. We are looking for someone with strong interpersonal skills, attention to detail, and a passion for delivering top-notch service. If you are a self-motivated individual who thrives in a fast-paced environment, we would love to hear from you. Join us and be a part of our renowned luxury retail brand.

1. Greet and welcome customers in a friendly and professional manner, providing a positive first impression of our brand.
2. Assist the sales team with tasks such as preparing merchandise for display, restocking shelves, and processing transactions.
3. Act as a liaison between customers and the sales team, providing assistance and answering any questions or concerns.
4. Maintain a thorough knowledge of our products, services, and promotions in order to provide accurate and helpful information to customers.
5. Proactively identify and address customer needs, utilizing excellent communication and problem-solving skills.
6. Ensure a neat and organized sales floor, including maintaining visual standards and restocking as needed.
7. Collaborate with the sales team to achieve sales goals and provide exceptional customer service.
8. Handle customer inquiries and complaints in a timely and professional manner, escalating to management when necessary.
9. Assist with inventory management, including receiving and processing shipments, and completing stock checks.
10. Continuously strive to improve the customer experience and contribute to a positive and welcoming atmosphere in the store.
11. Adhere to company policies, procedures, and safety guidelines at all times.
12. Attend training and development sessions to enhance product knowledge and customer service skills.
13. Perform other duties as assigned by management to support the overall success of the store.

According to JobzMall, the average salary range for a Sales Support Associate in Garden City, NY, USA is $35,000 - $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Some Sales Support Associates may also receive commissions or bonuses based on their performance, which can impact their overall salary.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.