Sales Support Associate

Welcome to Neiman Marcus Group, where luxury meets exceptional customer service. We are currently seeking a motivated and dynamic individual to join our team as a Sales Support Associate. As a Sales Support Associate, you will play a crucial role in providing support to our sales team and ensuring a seamless shopping experience for our valued customers. We are looking for individuals who are passionate about luxury retail, possess strong communication skills, and thrive in a fast-paced environment. If you are someone who is dedicated to delivering top-notch customer service and has a keen eye for detail, we would love to have you join our team.

1. Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
2. Assist sales team by retrieving merchandise, processing transactions, and completing necessary paperwork.
3. Maintain a clean and organized sales floor, including restocking merchandise and organizing displays.
4. Collaborate with sales team to meet and exceed sales goals and provide exceptional shopping experience for customers.
5. Communicate effectively with customers to understand their needs and preferences, and provide appropriate product recommendations.
6. Stay up-to-date on product knowledge and company policies in order to accurately answer customer inquiries.
7. Process returns and exchanges in accordance with company guidelines.
8. Assist in maintaining accurate inventory levels by conducting regular stock checks and reporting any discrepancies to management.
9. Serve as a point of contact for customer inquiries and resolve any issues or complaints in a timely and professional manner.
10. Continuously strive to improve sales techniques and customer service skills through training and development opportunities.
11. Adhere to all company policies and procedures, including those related to safety and loss prevention.
12. Collaborate with team members to ensure a positive and cohesive work environment.
13. Contribute to the overall success of the store by actively participating in store events and promotions.
14. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Sales Support Associate in San Diego, CA, USA is $35,000 - $55,000 per year. However, this can vary depending on factors such as the individual's experience, the specific company and industry they work in, and any additional skills or qualifications they may have.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.